El Monte RVReviews of elmonterv.com

The vehicle is very friendly tô drive and the roads are amazing! The gays in pickup and dropoff are very friendly too!

I have rented from El Monte several times. Customer service is great. I had no issues with them.

The experience was great the Rv was so convenient and everything work will i am looking forward for more adventures with a rv rental

Super nice team, very easy to deal with and great communication! We actually canceled our reservation with a different company because they were so rude and condescending. SO glad we did - not only was the El Monte team pleasant, but their fleet is 1000x nicer than what we would have received elsewhere. Would definitely recommend them. This was our first time renting an RV and they made sure we were comfortable with everything! Great service!

was easy getting rv in san francisco and droppin g off in seattle. didnt appreciate having to pay a fee for the use of the awning and had massive ant infestation at the start. we took care of it and wasnt a problem.

Over all great costumer service at the Dublin (SF) location. We had an issue with an ant problem in the motor home we rented and the smell of cigarette smoke in the over head bunk above the driver and passenger seats. That was a bit disappointing to deal with but overall we managed to have a great trip.

I recently rented an RV from El Monte RV in Denver, CO for a road trip from July 2nd to July 20th. During our subsequent travel, we encountered a series of problems with the vehicle that we documented and shared with the manager at the local office upon our return. While they informed us that a vehicle inspection was carried out prior to handing us the keys to the RV, it subsequently became clear during our time on the road that the vehicle was not inspected thoroughly and was not in any condition to be rented out. This is based on the following concerns outlined below. 1. The refrigerator could not reach or maintain an adequate cooling temperature, so we could not use it to store perishable items. As we had planned on using it during our two week trip, we were, instead, relegated to using a small ice chest that we had brought. However, this was clearly inadequate to store enough food for the entire trip and required daily replenishment with bags of ice. We called the 1-800 number (on the keys to the vehicle) twice to help us troubleshoot the issue and followed their directions, but this failed to resolve the problem. As we were driving from 5 to 8 hrs and had to be in a different place every day, driving the vehicle to a repair shop to a to have the appliance inspected (and without even a guarantee they could fix it) was not an option. So we were without the use of a refrigerator for the entire trip. Moreover, while the freezer worked somewhat better and was able to keep a temp at or near 10 deg, food would not stay frozen. 2. The magnets that hold the two bathroom doors open and closed came out of both doors also on the first day (and with their first use). It looked like this had happened before and that they had been glued back on, so we tried this as well but it didn’t work either. So we had to duct tape the magnets to the door so they would stay on. Otherwise the doors would swing open and closed while driving. 3. The hose to drain the black and gray water tanks had a large leak in both the hose and its attachment to the drain on the vehicle, so while draining the tanks, feculent water would leak out and cover the ground underneath and contaminate the water hose and electric cable nearby (note that it was attached to the drain outlet properly). This was not fixable, nor were we informed that the hose had this problem before (it obviously did, since this happened the very first time we drained the tanks and recurred every time thereafter). 4. One of the arms on the awning did not deploy fully, so the awning could not be opened and used every day of our trip. In particular, we had the awning out on a sunny day. Later that day, it rained and the water drained over the side of the awning in front of our entry door (see the first photo below). Also, the day we picked up the RV, they told us the awning wasn’t working so they had to install another one before we could take possession of the vehicle. When we did so, we noted that there was about a 12” long tear in the awning (which they also acknowledged), so we essentially had to pay for the use of a torn awning that wouldn’t deploy properly 5. The rubber weather seal along the entire passenger side door progressively came off during the trip and would not stay on when we put it back in place, so we had to duct tape it in place to keep it from falling and blocking entry to and exit from the passenger seat 6. The handle on the window over the dining table came off the very first time we tried to open the window, and we could not reattach it after several attempts. We then had to go outside the RV to open the window (by pushing on the edge of the window) and return to the RV to close it from the inside (the same way).

Very clean RV, excellent service and reliable. I highly recommend.