El Monte RVReviews of elmonterv.com

Horrible-hot water didn’t work-shower didn’t drain-city water hook up leaked for 1 full day-flooded my campsite and my neighbors as well called roadside service-they were no help-had another night to stay-but had to rent a hotel room instead-will NEVER rent from El Monte RV again-I have a deposit for a rental in September-but after my horrific experience in July-I requested a refund-I have not heard from El MonteRV-that adds insult to injury-I’m very upset and my only outlet is to file a report with the better business bureau I want my deposite back NOW

I rented a very nice 24' RV, and the customer service at booking was excellent. Unfortunately, that's where the good experience ended. I'm leaving one star because of how poorly things were handled when the generator failed. When it wouldn't start, I called the toll-free number and was on hold for over an hour before anyone picked up. I followed every troubleshooting step the rep walked me through, but we couldn't get it working. The rep noted on my account that there was a problem with the generator and told me to speak with the front desk when I returned the RV. Without the generator, I had no A/C for the trip — a serious problem for four days in an RV. When I returned it, the front desk had me stand by while they looked into it. The mechanic came in and confirmed there was a problem, telling me directly: "I did a master reset on the generator and it's working now." So the issue was real and acknowledged by their own staff. The woman at the front desk was pleasant and professional, but she said her hands were tied and there was nothing she could do. I pointed out that I'd paid for four full days of an RV that was supposed to function — especially the A/C. Her only offer was a $100 credit toward buying an RV from them in the future. I was blown away — and not in a good way. I paid for a working RV and didn't get one, and their idea of making it right was a discount contingent on giving them more of my money. How could I ever rent from them again? I won't.

A very comfortable motor home. Not terribly difficult to drive, park, or operate. Huge blind spots but wide angle rear view mirrors are provided. Back up camera needs improvement and dashboard could be updated. No smoking allowed which is a problem for smokers on long drives.

Übergabe und Rückgabe war Gut. Fahrzeuge und Material sollten von El Monte besser kontrolliert werden. Küchenmaterial war noch Schmutzig von Vormieter und Material war nicht komplett!

Great customer service, friendly staff and most importantly the RV worked great for a two week trip!

The RV was clean, useful and very good quality! The overall service was great, we will definitely come back again!!

Overall, it was a good experience. The RV was reasonably well maintained, although there is still room for improvement in maintenance.,

The RV was comfortable and had all the amenities we needed for 6 adults for a week. The staff was helpful, and we truly enjoyed the trip we took in the RV. Thanks to their extensive information at the pickup site and online, we were able to use it as newbies with ease! We will definitely rent from them again!