El Monte RVReviews of elmonterv.com

We had to use El Monte RV after a last minute cancellation on a different company's RV. While we were super grateful that they had RV's available to rent and the staff at this particular RV center were fantastic, the process was a bit annoying. It felt like we were being "nickel and dimed" for a lot of little things. Each mile, pillow, towel, utensil, gallon of fuel... It seems like it would be easier to build a reasonable amount into the total price. It was $75 for a bedding set, so with a family of 6 we opted to go out and buy our own bedding which cost us closer to $200 instead of $450 but then needed to take time to go donate all that bedding before we left as we had flown in. It just seems like a waste of resources. The RV itself was fine, although it would be nice if they put a hard copy of directions or a manual in the RV as where we were traveling did not have cell service to look up the QR codes that were posted in the RV. Again, overall, positive experience... some things just left a bit of a sour taste in the travel mouth.

The briefing on the handover of the motorhome was complete and friendly. There were no outages during the tour.

El RV estaba muy sucio en la entrega, se dañó una cubierta a las 60 millas de haberla sacado por desgaste, no le devolvieron el monto que tuve que pagar, el aire acondicionado no funcionó en todo el viaje, un fiasco

I booked an RV from July 24th through July 31st for a family road trip from Denver to Yellowstone. Before booking, I was assured that all of their RVs were no more than two years old, which gave me confidence that the vehicle would be reliable. Unfortunately, what was supposed to be our family's first RV adventure and a memorable vacation turned into a series of mechanical failures that disrupted our plans almost every step of the way. 1. Coolant Leak on Day One Shortly after picking up the RV, we stopped at Costco in Denver to buy groceries. While my family was shopping, I stayed in the RV with the kids. When they returned, we noticed fluid leaking from underneath the engine compartment. Upon opening the hood, I found that the coolant reservoir was boiling and spraying coolant. I immediately contacted customer support, but it took approximately 2–3 hours before I was able to reach someone and receive assistance. The support team could not identify the root cause and simply advised me to purchase coolant from a nearby gas station and refill it. This delayed our departure by almost half a day, leaving us stranded in Denver until the evening. After inspecting the vehicle myself, I discovered that the coolant reservoir cap had not been properly secured, which appears to have caused the coolant to leak. This is something that should have been caught during a basic pre-rental inspection. 2. Generator Failure on Day Five On the fifth day of our trip, the generator failed at the exact moment we needed it most. Throughout the trip, I had reserved RV sites with full hookups, so I had never needed to use the generator until we planned a scenic riverside stop to cook lunch and spend quality time with our children. Instead, the generator would not start. To make matters worse, we were in an area with no cell phone reception, forcing us to abandon our plans and drive until we found a signal so I could contact customer support. Although the representative eventually helped resolve the issue over the phone, we lost the opportunity to enjoy one of the experiences we had specifically planned for our family vacation. 3. Water Pump Failure on Day Six The most frustrating issue occurred on the sixth day while we were driving back from Yellowstone to Denver. Our plan was to drive most of the day, stop somewhere safe in the evening, cook dinner in the RV, spend the night, and complete the drive to Denver the following morning. Unfortunately, the RV's water pump failed, leaving us without running water. When I contacted customer support, the response I received was shocking. I was told, "You're due to return the RV tomorrow morning, so why don't you just drive it back as it is?" This response completely ignored the fact that we were still in the middle of our trip and relying on the RV for basic living needs. Without running water, the RV became practically unusable for our planned overnight stop. We were forced to cancel our plans, purchase dinner from a restaurant instead of cooking as planned, drive approximately nine continuous hours back to Denver, and pay for a hotel because the RV was no longer suitable for overnight use. Overall Experience I rented this RV because I trusted your assurance that your fleet consisted of vehicles less than two years old and would be dependable. Instead, I experienced multiple mechanical failures throughout the trip, each of which disrupted carefully planned family activities and caused unnecessary stress, delays, additional expenses, and lost vacation time. This was our family's first RV vacation, and we had looked forward to creating lasting memories together. Instead, we spent a significant portion of our vacation troubleshooting vehicle problems, waiting for customer support, changing plans, and dealing with preventable mechanical issues. I understand that mechanical failures can happen, but three significant issues during a single rental—especially beginning within hours of pickup—indicate that the RV was not properly inspected or maintained before being rented. Given the repeated failures, the disruption to our vacation, the additional costs we incurred, and the poor response we received from customer support, I believe it is reasonable to request appropriate compensation for this experience. I hope you will review this matter seriously and work toward a fair resolution.

My experience this trip was great I had no problems or issues. I got rv on schedule it drove perfectly everything worked good return it no problems.

The registration process is incredibly tedious, even for a CA resident, imagine if you were coming from another country! Besides the RV that looked clean on the outside was clocking 54000 miles and burning more gas than the Gerald Ford carrier at cruising speed. The tire pressure on the dash displayed a "faulty sensor" from the get go, that is until it turned to 1 low pressure tire, then flat (press = 0) We were lucky enough to find an American Tire shop in Palm Springs that installed the spare for us free of charge! Pick up and return were also in line with the registration: slow and un-friendly. This place doesn't make you feel welcome as a costumer, whatever it is on-line or in person.

The motorhome was great!!! Beter than I hope, realy!!! Simply perfect, clean, bigger and with every thing inside! And people who reception us was very friendly.

We’ve got a very warm welcome at the beginning of arrival and had a wonderful and good feeling from the beginning. A professional and detailed description from the staff and lots of explanation and recommendations made or reservation perfect. Additionally also a flat tire in the middle of nowhere was not a problem because of a professional telephone service. Thanks for the good trip. Everytime again with you