El Monte RVReviews of elmonterv.com

Not completely satisfied with the choice made on an El Monte rental brand (and for the cost incurred), I expected a perfect camper, but instead there were a series of problems, drawers that did not close (already poorly repaired), cupboard doors that opened during the trip, window blinds not in perfect efficiency, so-so cutlery/kitchen utensils supply, missing some things (tea towels, sheets) that we had not noticed when collecting the vehicle. I am not a camping novice, I have over 30 years of experience, I am the owner of a caravan in Italy, and I have rented campers in various parts of the world, so I can say that these problems are partly due to poor maintenance.

Super nice staff. Helpful. Respond quickly if there is anything. Great service. Many companies can learn something from this.

Sehr sauber und gepflegter RV. Keinerlei Probleme während der gesamten Reise. Freundlicher schneller Service bei Abholung und Abgabe.

We rented a vehicle from Seattle and whilst we did not have any mechanical issues, we did have some problems with the RV, specifically around routine maintenance that caused us some disruption to our trip. Specifically, we had issue with the black (sewerage) valve leaking which meant a few messy cleanups and us not being able to use the toilet fully (which is supposed to be the point of a RV). We also had issues with the generator, specifically the exhaust falling off whilst driving and this meant we could not use the generator for half our trip. There was also an issue with the shower plumbing pipes coming loose and water leaking. Overall we feel these were basic maintenance issues that should not be causing issues, especially give renting is not cheap. For this reason we have rated relatively poorly. The issues we experienced did cause us some disruption to our trip, which was unfortunate. The rental process and drop off process was ok, but a bit cumbersome and beware that nothing is for free. Every little extra is charged, even down to pickup and drop-off times. It’s worth just being prepared for this.

A disappointing RV rental for our mid-west trip. I had previously used El Monte but was surprised at the departure in quality of the RV. Upon arrival and walk through, the RV windshield was cracked in multiple places and was being worked on ultimately delaying out departure. The rear view mirror was broken, the fridge door had to be slammed hard shut, the glove box handle was missing, and none of the external storage boxes locks worked which was a pain. The overhead platform above the drivers seat ripped off and fell inches away from the driver when going through an intersection which was incredibly dangerous. You could see that it had previously ripped out and was fix with shoddy larger screws. The cruise control would flash an error every hour or so requiring you to stop and power down the vehicle to get it running again. We had a great time on our first trip but this was a big let down.

Excellent service. We rent every year and it’s always an amazing smooth process.

Excellent experience.

Everything was OK We some smaller issues but those were solved immediately by them