El Monte RVReviews of elmonterv.com

Good work. 👍

We rented an RV for 20 days, travelling from Los Angeles to San Francisco. Overall, I would rate our experience 3 stars. The first thing El Monte RV could improve is the customer experience at the Los Angeles pickup location. In our experience, the staff behind the desk could be friendlier and more welcoming. We had to wait while there were no other customers being helped, and it was not always clear why we had to wait or when someone would assist us. The handover of the RV also felt very rushed. We were shown around the inside and outside quite quickly, almost as if we already had experience driving and using an RV. For us this wasn't a major problem, but I noticed other customers who clearly still had questions and seemed unsure about everything. Especially for first-time RV travellers, I think it would be helpful to take more time to properly explain the vehicle. Another point is managing expectations. The RVs are not new, and in our case the vehicle clearly showed its age. There is nothing necessarily wrong with renting an older RV, but I think customers could be made more aware of this beforehand and that the age and condition of the vehicle should be reflected in the rental price. Something else we really did not expect was the amount of noise inside the RV while driving. There is a lot of movement and rattling from the interior. Maybe this is normal for this type of American RV, but as first-time RV travellers we had no idea what to expect. This is something that could easily be explained beforehand. Unfortunately, we also experienced several technical and maintenance issues during our trip, including an issue with the awning, which came down while our children were sitting underneath it. Thankfully nobody was hurt, but this was obviously something that should not happen and it did affect our overall experience. That said, I also want to be fair. When we returned the RV in San Francisco, we had a much better experience. The manager there took the time to listen to what had happened, went through the problems with us and handled the situation in a reasonable and professional way. We really appreciated that after everything we had experienced. Would I completely advise against El Monte RV? No. We still had a great trip through the US and travelling by RV is a fantastic experience. But based on our experience, I do think there is room for improvement when it comes to the service at pickup, taking enough time with customers, being transparent about the age and condition of the vehicles, and overall maintenance. With improvements in those areas, our 3-star experience could quite easily have been a 4 or 5-star one.

We rented a Family C Class motorhome for two weeks to travel from San Francisco to Los Angeles. The pickup process was quick and handled with care, and the staff were very friendly. Returning the RV was just as smooth. During the trip, one of the door keys broke, but this was resolved perfectly at the Las Vegas location within half an hour. The only downsides I can mention are the exceptionally high costs when El Monte refuels the vehicle themselves, and the security deposit, which is returned quite late.

I have worked with Rose in the past amd she is awesome!

Great staff service, nice car, pretty new and clean, well maintained vehicle.

MUY BUENA EXPERIENCIA

We had an absolutely wonderful experience with El Monte RV! It was our first RV trip, and honestly, we couldn’t have asked for a better experience. The RV was new, incredibly clean, comfortable, and very well equipped. Everything was easy to use, and after just a short time on the road, we felt completely comfortable driving and traveling in it. A very special thank you to the manager who helped us throughout the entire process. He was absolutely incredible — extremely kind, patient, professional, and genuinely caring. He took the time to explain everything, answered all of our questions, and made the whole experience easy and stress-free. You can really feel when someone truly cares about their customers, and he went above and beyond for us. Thanks to him and the El Monte RV team, our trip became one of those experiences we will remember for a very long time. We traveled with our kids, woke up in beautiful places, had breakfast surrounded by nature, and fulfilled a little childhood dream of traveling in a home on wheels. Thank you so much for the amazing service and for making our first RV adventure such a special one. We would absolutely choose El Monte RV again and highly recommend them! ❤️

Just that there were no big problems. I usually expect issues. If there are none, I’m very happy. All smooth pick up, drop off and trip.