El Monte RVReviews of elmonterv.com

Response from El Monte RVSep 2, 2026

Hallo, Bedankt voor uw feedback. We vinden het jammer om te horen dat de service niet oplossingsgericht aanvoelde en dat de staat van de RV niet aan de verwachtingen voldeed. We waarderen het dat u deze punten over het bed en het aanrechtblad onder onze aandacht brengt. Uw opmerkingen zullen intern met het juiste team worden bekeken, zodat we beter kunnen begrijpen waar verdere opvolging nodig is.

Response from El Monte RVSep 2, 2026

Bonjour, Merci beaucoup pour cette excellente évaluation! Nous sommes heureux d’apprendre que les équipes de Seattle et de Las Vegas ont été gentilles, serviables et présentes tout au long de votre expérience. Nous sommes ravis de savoir que leur service et leur patience ont contribué à la réussite de votre voyage. Merci encore de nous avoir choisis.

Response from El Monte RVSep 2, 2026

We're so happy to hear you enjoyed your RV experience and found our service friendly. We appreciate your kind words!

Response from El Monte RVSep 2, 2026

Thank you for sharing your feedback. We’re disappointed to hear that your experience was affected by vehicle condition, comfort concerns, bedding, and the support you received during both pick-up and return. We appreciate you bringing these concerns to our attention, including the workshop delay and the impact it had on your travel plans. Your comments will be reviewed internally with the appropriate team so we can better understand where follow-up may be needed.

Response from El Monte RVSep 2, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear your rental was cut short due to health reasons, and we understand how disappointing it must have been to return the RV much earlier than planned. We appreciate you bringing this to our attention. Your comments will be reviewed internally with the appropriate team so we can better understand the situation and how it was handled. If you wish to discuss further, please reach out to our guest services team at [email protected].

Response from El Monte RVSep 2, 2026

We appreciate your feedback on your first RV rental experience and are glad to hear the check-in and check-out process was easy. We understand your concerns regarding pricing, especially for the check-in and check-out inclusions, and we are always reviewing our pricing structure. Thank you for bringing this to our attention to review.

Response from El Monte RVAug 31, 2026

Thank you for sharing your experience. We understand how disappointing it was to discover multiple issues with the vehicle shortly after departure, particularly when they affected basic functions during your trip. Your feedback regarding the vehicle’s preparation and condition has been shared with our team for further review. Please contact our Guest Services team at [email protected] so the details of your rental can be reviewed directly.

Response from El Monte RVAug 31, 2026

We're delighted to hear that the introduction to your RV and its functions was thorough and well-organized! It's wonderful to know you experienced good customer service.