EffectoReviews of effecto.app

Response from EffectoSep 9, 2024

Dear Esther, We sincerely apologize for the inconvenience you've experienced with the Effecto app. We understand how frustrating it is to be charged after canceling a subscription. Please rest assured that we are working to resolve issues like this and prevent them in the future. To assist you further, could you please contact us at [email protected] with your account email and, if possible, your order number? We will investigate this issue promptly and make sure it is resolved. Sincerely, Effecto team

Response from EffectoSep 9, 2024

Dear Catherine, We deeply apologize for the negative experience you've had with the Effecto app. We understand your frustration regarding the unexpected subscription charge, especially after limited use of the app. We are currently working on improving transparency around subscription management and providing better notifications before charges are processed. Please reach out to us at [email protected] with your account email and, if possible, your order number if you have any more questions. Sincerely, Effecto team

Response from EffectoSep 6, 2024

Dear Janis, Thank you for your feedback! We're glad to hear that the Effecto app has been a valuable tool for managing your workload and helping you stick to your goals. It's fantastic that you can now clearly see your progress and stay motivated—this is exactly what we aim to provide. If you ever need assistance or have any questions, don’t hesitate to reach out to us at [email protected] with your account email and, if possible, your order number. Sincerely, Effecto team

Response from EffectoSep 6, 2024

Dear Balda, Thank you for your feedback! We’re glad to hear that you find the Effecto app useful for habit tracking and that the insights are clear and easy to understand. Helping users get to the root of their habits is exactly what we strive for. If you need any further assistance or have any questions, please feel free to reach out to us at [email protected] with your account email and, if possible, your order number. Sincerely, Effecto team

Response from EffectoSep 5, 2024

Dear Tom, Thank you for your feedback! We’re delighted to hear that the insights into your productivity patterns have been so useful for you. It's great to know that the Effecto app is providing the support you need to stay productive. If you ever have more feedback or need assistance, please include your account email and order number when contacting us at [email protected], and we’ll be happy to assist. Sincerely, Effecto team

Response from EffectoSep 4, 2024

Dear Hannah, Thank you for your feedback and for sharing your experience with the Effecto app. We sincerely apologize for the confusion and frustration you’ve encountered. We understand how important it is for users to find value in a tool, especially one marketed to help with ADHD management, and we’re actively working on enhancing the features to better support these specific needs beyond habit tracking. Your feedback will certainly help guide these improvements. Regarding the billing issue, we’re sorry for any misunderstanding. The automatic charge may have been related to a subscription renewal after the trial period. We acknowledge the frustration around not being able to access clear information about your charges, and we are working on making this process more transparent for all users. To help resolve this situation as quickly as possible, please email us at [email protected] with the email associated with your account, and if possible, the order number for the charge in question. We’ll look into it immediately. Sincerely, The Effecto Team

Response from EffectoSep 4, 2024

Dear Customer, Thank you for sharing your concerns, and we sincerely apologize for the confusion and frustration you experienced regarding the trial and subscription. We understand how important it is to have clear communication around billing and subscriptions, and we are working to make this process more transparent for all users. It sounds like the automatic renewal of the subscription after the trial period may have led to the charge. We're truly sorry if the details around this were unclear. We’d be happy to assist you directly in resolving this issue and making sure you aren't charged further if you did not intend to continue the subscription. Please reach out to us at [email protected] with the email associated with your account and, if possible, the order number. We’ll make sure to look into this promptly and ensure you're taken care of. Sincerely, The Effecto Team

Response from EffectoAug 30, 2024

Dear Lisa, Thank you for taking the time to provide your feedback. We're sorry to hear about your negative experience with the Effecto app, especially regarding the subscription costs and cancellation process. We understand how important it is to have clear information about subscription fees, and we apologize if this was not made sufficiently transparent. We're currently reviewing our communication and processes to ensure that all costs and cancellation options are clearly outlined within the app. To resolve the issue with your subscription, we encourage you to reach out to us directly. Please include your account email and, if possible, your order number in your message so we can assist you promptly. You can contact us at [email protected], and our support team will work to address your concerns as quickly as possible. Sincerely, Effecto Team