EchoPark AutomotiveReviews of echopark.com

I bought a BMW X3 from Echo Park on 9/1, and after being there for over 8 exhausting hours, I drove home feeling excited but drained. The next day, I had to leave for a work trip to Santa Fe, so I didn’t get a good look at the car. When I got back Friday morning, I started noticing damage: a cracked bumper, spray-painted rear panels, a cracked light, and the back liner falling apart. To top it off, the rear camera went completely dark at night, almost causing me to hit a pedestrian. Frustrated and anxious, I immediately contacted my sales agent, Christy Banks. My texts went unanswered when I asked to speak to a manager, and when I finally got in touch with someone from customer service—Rachel—her rude response was to suggest that I might’ve caused the damage myself. After repeated calls, I spoke to Ben, who claimed to be a manager but gave me no real help or options. His indifference only added to my frustration. By this point, I was exhausted. I’d spent hours dealing with a car that should’ve never been sold in the first place, and still, no one at Echo Park seemed to care. When I shared my concerns about the rear camera not working properly, Christy told me to bring the car in, promising Paul would take care of me. After waiting 30 minutes with no assistance, Paul simply handed me back to Christy. I felt stuck, like I had no choice but to pick another car, despite there being nothing in my price range. I ended up with a more expensive car, and they wouldn’t budge on the price. I felt completely defeated—trapped into making a decision I didn’t want to make. The next morning, just when I thought things couldn’t get worse, the service light came on in the new car, and I found more damage that I must’ve missed. I had been at the dealership from 10:30 AM until nearly 8 PM the day before, with no food, no ride, and no explanation for why the process was taking so long. I missed an important appointment and left feeling completely drained. After expressing my frustrations and concerns, Christy casually suggested I could trade in my SUV in a few months—an absurd suggestion since I’d be upside down on the payments. Who even suggests that? It felt like a slap in the face after everything I had already been through. This whole ordeal has been an exhausting waste of time that I’ll never get back. The hours spent at the dealership, the constant chasing for answers, the complete lack of communication and care—it’s been nothing short of a nightmare. Echo Park’s promises are empty, and their so-called standards are a joke. This experience has left me frustrated, exhausted, and without a shred of faith in this company. I wouldn’t wish this on anyone.. I still haven’t spoken to a manager.

This company buys nice used cars, usually from rental companies. If you are buying straight out, you can purchase a low mileage car for a reasonable price. They do not accept any form of payment accept cashier's check. Really, really watch all the hidden fees. Numerous times in the conversation with salesman, items were mentioned that would be included in the deal supposedly at no extra cost. When the paper work was drawn up, about $5000 Xtra bogus fees were thrown in. Was able to have all but two removed. One for catalytic converter theft which makes no sense due to converter still being obviously in tact while signing the papers and the other for some kind of coating that had already been applied. Bird urine or something of the nature. Their finance rates are ridiculous so finance elsewhere if you need to. Hope this helps someone in their decision making.

If I can give a 0 I would, Worst company ever, I did a purchase online and scheduled to go pick up the car and when I showed up there was no car! They said it sold out and they blame it on the system you can tell there is something fishy there, just wasted my time and now waiting for my refund, they didn’t even care for your time! Sales and management are playing games!

At first we loved the atmosphere and the people we worked with at EchoPark when buying our new car. That ended very quickly when we only drove away with a permit to move the vehicle, even after asking for the title three times so we could register the car ourselves. They assured us they would register it for us and took our registration and tax fees right there at the dealership. We were told to expect our plates and registration within a week. After a month of no plates or registration and asking EchoPark where they were, we were continually told they were working with the DMV as quickly as possible to get the registration for us. Now we are past two months and still no registration. We legally cannot drive our new car and we have now been ghosted by EchoPark. We are left working with the BBB to try and resolve this. After no resolution through the BBB we are now hiring an attorney to recover costs involved in transporting my wife to and from work for the last two months since she is unable to drive the car we purchased from EchoPark. NO dealership should ever sell a car without a title in hand. We had law enforcement look up where our title was and it still shows that it is registered in California. EchoPark may have some good reviews but before you even drive your car off the lot ask them to SHOW you the actual title, not a photo copy. DO NOT purchase a car from EchoPark or drive it off the lot without a full registration in hand.

Bought a car in February and August . February I choose the car and went to buy. They don't take personal check , don't take wire transfer. So I have to go back next day with cashier check . They still don't deliver my car. The reason they can't verify with my bank about the check. I called the bank right in front of them and verified in two minutes . They don't want any one to pay full price for the car . They make the money by financing thru them and selling extra warranty. Last week I spotted a car and went to buy . Again waited almost 5 hours and no paper work done. Finally sales person come with paper and said this car is fully protected and ready to sign the paper . I asked what do you mean my fully protected. They included warrant and appearance protection in the contract . I told them I don't want that and you did not ask me if I wanted it at all. They went back again. I rated them a one star while they redoing the paper and waiting. Then all the managers come out and mad why I give them a one star. Basically they lower the price to lure in people to upsell other products to make profits.

Support after Sale ? FORGET IT ... called 5 times post sale and never got a call back. Commented to Corporate via "Contact Us" they responded but ZERO follow up by the local Houston Dealership including the GM !! and that 190 Point Inspection WHAT A JOKE, my printed copy was obviously pencil whipped, checking OK for features my vehicle doesnt even have !! they skipped over 2 bad tires, leaky shocks, one worthless windshield wiper ... paperwork review after the sale has a different damage report than the one I got online.... I'm very worried I have bought someone elses problem.... now I will say when called on the tires and shocks it got fixed at the expense of to afternoons time on my part ... thats the 2 stars

Echo Park is a very clean and comfortable dealership to do your car shopping in. No price haggling. Everything is done on a tablet so it makes it so quick and easy to complete the buying process. The staff were great. The only issue I had is the vehicle I found online had to be pulled from behind the lot. It definitely hadn’t been detailed yet. And four weeks later I realized the alignment was so badly off the left front had been warn to the radials on the inside of the tire. Always check wear on tires before buying. Have them replace the tires if necessary.

Echo Park Las Vegas, Sondrea Cousins, excellent service and very professional. Highly recommend you check out Echo Park for car sales. Fernando, car sales also dedicated to providing excellent service. 🌸