EchoPark AutomotiveReviews of echopark.com

My daughter purchased a car at EchoPark and was very pleased with the experience. I went a week later and purchased a car. Shikar (Shaq) Hawramy, Experience Manager, was top notch, very helpful and knowledgeable. The best experience I’ve ever had purchasing a vehicle.

I went to echo Park Henderson Nevada April 5th to purchase a 2020 Nissan kicks Sr (I'll tell you what that really stands for later) with 56,000 miles for the low low price of $16,189. That day in Nevada just happened to be cloudy cold rainy and not a great day to look at a car but I knew I had 7 Days 250 miles return policy. The $3,000 below manufacturer suggested retail price is quickly filled in with add-ons and service warranty which cost $3,000. It stated all of that was optional but the dent and paint and the catalytic converter theft thing we're already figured in when he brought me the finance sheets. Just that was $4,500 then the document fee since Nevada doesn't have a cap on it they chose $699 then title then smog so it got up to the 19,000 and something and I wanted to finance a little bit of it but my credit isn't that great my interest rate was high so by the time I got done I looked at the final sale it was $31,000 and some change twice what the car initially started out as. I had the money to pay off the balance if I decided to keep the car. Okay red flag number one when I called progressive to get my quote I had progressive before no accidents had one ticket for unlawful use of a cell phone the girl came back and said oh I've never seen this before the underwriter wants this paid 6 months in full a total of $2,443 over $400 a month. I quickly found another insurance company and out the door I went Sunday was the first day I could go over the car first thing I noticed was a small dent over the passenger side tire well also I could see sanding marks that were painted over door gaps were off on passenger side overspray on the bumper tail lights one was flush to the quarter panel one was sticking up driver side was the worst the bottom front gap of the door literally was touching each other and at the top it was about quarter inch Gap, Hood alignment was off I checked the dates on the headlights they were both the same date the car was from Laguna Beach one owner no accidents on Carfax had the car serviced every 7000 miles oil change tires rotated I would expect to see some corrosion from sea salt on the metal parts but also noticed a lot of the plastic parts were brand new obviously this car was in an accident they didn't go through the insurance company took the money and got it cheaply fixed and then sold it and it made its way to Nevada. Monday while driving it back to the dealership the accident avoidance system malfunctioned and froze on the dash all the lights were lit up so the thing that's supposed to help me avoid an accident actually had an accident. I took a picture of it just in case it disappeared when I shut the car off at the dealership went inside told him I was bringing the car back it had been in an accident he said they don't buy cars in accidents I said well actually you do didn't ask me to come out with him you would think he would and then another guy went out so I went out. I pointed it out the door gaps the overspray the sand marks he told me even new cars have door gaps that look like that I said no they don't. One of the guys came over to me not sure his position cuz they don't tell you and said the mistake you made was buying a Nissan they're not a very reliable car kind of a POS I told him I owned a Nissan truck lived in Vermont great car great in the snow and the only piece of s*** I ever owned that was a Nissan is sitting in your parking lot. I guess he was a floor manager came over and said what do you want to do I said I want to return the car he said fine proceeded to tell me how they do their 190 point inspection how the cars are thoroughly gone over. I said well it was a189 point inspection because nobody checked the glove box and in that glove box was the tear off of the temporary placard with the guy's name on it who bought the car March 27th and obviously returned it. SR = second return . I was told they can refund the money to my debit card they would have to issue me a check I got the check on the 11th my bank put a hold on it and then today I noticed they extended the hold another 5 days so now I can't get my money until April 20th because nobody wants to guarantee this check. Why would they issue a third party check it comes from Charlotte North Carolina then the issuer it has echo Park Henderson and then the pay to is me. You can't speak to anybody there's no direct lines to the dealership unless you have the person who helped you their carved every number they give you just brings you back to the same place. They don't care that I'm trying to get a car because the car is not coming from them. I DO NOT RECOMMEND ECHO PARK

They Lied about the add on products they sold to us on the car and we asked for a refund and they refused. The salesman was fired weeks later but the manager refused to give us a refund on false information given by the salesman.

Be aware of the superfine print! We saw a deal listed as "Great" for the car we were interested in buying, and visited Echo Park to test drive/buy the car. It wasn't until we asked for the purchase order that we discovered an added fee for some "Paint Protection". NOT listed on the Autotrader ad - apparently is IS listed on Echo Park's website... if you scroll all the way to the bottom. They refused to remove the fee.

Update:2/72024 LAS VEGAS BRANCH! STAY FAR AWAY! The below response by them is a lie! First look at there trust pilot reviews! Trust pilot reviews show tons of people getting sold defective cars and they didn't fix them! I went back two tiimes for issues with the car and they lied and saod everything was OK when it obviously was not. So after dealing with Echo being sold a lemon of a car my 2013 Ford explorer was sold with major problems that echo absolutely missed and knew about My problems! After I bought my car three and a half months later I have a car that has two bad struts too bad motor mounts An assembly that holds a transmission is bad A small crack in the windshield Two bushings that are bad on the shocks Front right and left struts are bad and you need a Cadillac converter transmission mount And all of this they sold me a car knowing it was defective and tried to say that they went through their inspection process which by the way doesn't exist at all! I brought the car back several times and now got the general manager involved and they will not honor and fix the car even though I brought it back during warranty the general manager was rude and didn't care he screwed a customer over and they assured me everything was fine when it was not ! I also have all the communication between me and the horrible sales manager Brandon via text that showed the issues both times I took the car back. I am legally blind and disabled and this has caused me even more stress than I need if any attorney is reading this contact me if you can help.Even with the text communication between the slaes manager echo refuses to fix 4k in repairs that were passed onto me from them and for the record I have only driven the car 4,100 miles and had it 3 months so all these repairs cannot have happened on my watch the mechanic said these all these parts were clearly worn there's no possible way that that could of happened in 4,000 miles they were handed to me by Echo! This is a very dishonest dealership and the amount of unprofessionalism has been jaw dropping the only person who was nice to me was Jesse the call center manager that's it Brandon the sales manager is to young and inexperienced to have a role like this he has no customer service backbone he doesn't know what he's doing he's very smug very condescending and very cocky he has no business being in a customer service manger role. He definitely needs more training if he is going going to have that role! I would not recommend this dealer whatsoever they are very dishonest they don't back their warranty and they sell defective cars knowingly without repairing them. Dishonest! Thank you

Echo Park sold me a vehicle that needs $10,000 worth of repairs (a new transmission) and did not disclose this to me. Somehow, it passed their inspection process, although the Honda dealership I took it to identified the issue very quickly. I have notified them of the issue but they are not responding adequately. They have scheduled a diagnostic appointment for several weeks out and have reassured me several times that they will "take care of it one way or another" and that they will do the "best they can" but have not provided me with any real information on exactly what they're going to do about this, even though I have asked them directly. A review of the issues filed against Echo Park on the BBB's website does not leave me feeling hopeful. I'm open to changing this review if they actually take responsibility for this but right now, I WOULD NOT RECOMMEND anyone buy a vehicle from them because of their lack of responsiveness post purchase.

I bought a truck from Echo Park in Thorton Colorado last year. When I got home my boyfriend right away said I had an exhaust leak. As a female medical professional and not a mechanic I was not able to detect this when I bought the truck. I find it sneaky and dishonest to sell something that has an obvious problem to a women/person that clearly isn't mechanical. I wasn't too concerned because I bought the extra warranty. Long, long, long story short it took them over 5 months, multiple trips to dealerships hours away to approve the repair. In the end they shorted me $800 because the cost of repairs had increased in the 5 months they took from getting the estimate to approving the repair with the price increase during the post pandemic supply shortage and more damage being done during those 5 months of having to wait and nag. Don't trust them, classic used car salesmen.

Purchased a car 3 months ago. I told the salesperson I already had an approved rate with my credit union. She said they could match it with who they used which they did. She did not tell me they were going to pull my credit 4 times. Also, I told her I wanted nothing extra just the car. She added everything else she could permaplate, interior detailing, gap and extended warranty without telling me. They make you sign on an iPad which makes it very difficult to see what you're agreeing to. They then take your car and clean it. Which is actually adding the permallate and interior protectant without your knowledge. They print off documents and put them in an envelope. When I realized she had added everything costing $6,000 I requested all to be canceled. The told they protectant couldn't be canceled because it was applied. This is a scam! Now I'm having trouble getting anything refunded.