EasyshipReviews of easyship.com

I was charged over Hk$20,000 on my credit cards in “adjustments” without any notification and 2 years after I made the shipments. Are these even real???

I was a bit overwhelmed and confused trying to figure out the Easy Ship platform and how to connect it to my site so things would run smoothly, but I got in contact with the tech support and Hiromi was SO helpful and very kind. She walked me through everything and explained it all for me! Now everything is working well and I feel confident handing these websites over to their store owners to start selling online!

The platform is very user-friendly, very clear. You get a quarter review with a dedicated account manager- which is very helpful. Disadvantages: Their specialty is B2C only. For B2B shipments, their shipping costs are EXTREMELY high ( In an illogical way). Other than that, highly recommended.

A clunky and buggy platform with not particularly good customer service back up! They are slow to respond, have poor service standards, and their platform books not same or next day pick ups but waits till a full second business day to arrange a pick up which is often missed and not rebooked automatically either!

Terrible company. Should be easy not turn up. Organised many shipments and they never turn up. The founders must be truly dumb to let this go on. Customer service is good at copy and paste that’s about it KEEEP AWAY

We are appalled at complete lack of customer service. This morning (12 hours ago) Easy Ship constantly rejected a valid Singapore address (Easy Ship is based in Singapore!) and we received zero response to our requests for help to ship our product to our customer in Singapore. Also our customer's phone number defaults to our company's phone number and even worse the software tell us we owe Easy Ship $ 0.51 but does not allow us to pay because they do not accept payments less than $1. This company has serious software and customer service issues. Go elsewhere.

I need to ship my purchased item back to US for exchange. Other providers were very expensive. While talking to my colleague, he recommended Easyship to me. Easyship is reasonable in pricing and efficiency. My item were picked up within 2 hours in the morning after I had confirmed my booking with them. My shipment arrived in the US without any issue. I am happy with their service. Not only will I use them again, I will definitely recommend Easyship to others.

I have been using Easyship platform to search for cheaper means to deliver small package overseas. It is easy to use and the price quoted by the courier is also attractive. The customer service officer is also very helpful in reaching back to me to get alternate delivery information when they face difficulties in delivering the package to my receiver. Thank you, Mrs. Koh