EasyshipReviews of easyship.com

The best way to ship internationally! Easyship makes it easy and affordable to ship to our customers around the world. There are a variety of shipping options to choose from, and they are up-front about lead times, and reviews for each carrier. I exclusively use them for DHL Express, which gets items to the customer world-wide in a matter of days. There are cheaper options but I suggest choosing them. The only drawback to this service is the do not process international returns- it's a one-way shipping service only.

This is website is super easy to learn and use. Helps find the cheapest and all possible shipping cost. Keeps track of all info of past shipments and relays when packages have been delivered.

disappointed again. no reply from customer services again. just ask you to remove bad trustpilot comment. why don't reply my inquiry?

thank you for being easy

I have a small e-commerce business. Easyship courted me for months and I gave them a go for my international shipping. Wish I’d read the reviews here first. Horrible experience. No way to directly contact and emails are unanswered. I have a customer waiting for a package that is held up due to the “uneasy” Easyship website and no way to directly contact. They emailed me before 6am this morning and I responded right back. Near 12 hours later and no response! Where is Jules from easyship now!? That sent me multiple emails every single day. Or Geselle!? Update: nearly 2 weeks have passed. After I wrote this review I heard from Ryan at easyship via email, in response. I also heard, via email, from Ian, in response to the voice mail I left after finding their contact number at bottom of trustpilots listing. And I also phoned again and caught Jake, by surprise, who told me I was lucky to catch him, and again explained in detail the problem I was having with easyship. All responses were kind and seemed authentic in their desire & helpfulness. Last message I received was 9 days ago. Now, no one is responding and I am no further along with the status of my shipment and there is no update via DHL who I’ve also tried to contact but digresses to easyship. I’ve left voice messages, emails and even direct messages on Facebook. I was hoping to update with a positive post and remove my negative feedback - believe all the awful reviews. Easyship is sham. Shame of them.

Easyship will not stand up for you when the shipment has problem. Also, it always ask you to pay for extra fee without showing evidence. And then quickly back down when is asked to show.

This is my second attempt to integrate Easyship to my Shopify account. The first time in May 2020. Let me just concentrate on the recent attempt during July. After one month and about 50 emails exchanged with an incredibly supportive and patient staff member called Michelle from Easyship's Hong Kong office, l had to abandon the attempt. The key issue is that Easyship overrides the conditions of the courier company, which let me explain. We opened an account with UPS only to find that UPS does not ship internationally everyday household liquid brand products like shampoo and liquid bath soaps. So we opened an account with TNT as they will ship everyday liquid products. However, Easyship Hong Kong overrules the TNT service by not accepting the processing of any liquid product over 100ml, and, they are adamant on this policy. It is incomprehensible why Easyship imposes such a condition when they are only digitally processing the order and not the physical shipment, which is the responsibility of the carrier TNT. So l removed the Easyship account. I cannot believe the hours wasted on this exercise. If Easyship would care to review the related policy l would be happy to reopen the account.

First of all, so far Easyship has never solved our problem even once. Second of all, the shipping cost that we book through Easyship has no much difference from we book directly from the courier company. Every time when there is something happened, we have to contact and deal with the courier company directly. The worst case were, we booked Aramex to ship a parcel to USA, we were informed the parcel will be transit in UK, fine, but who will use UK post to send the parcel to USA? In this case we can ship to USA using Singpost too, we don’t need your company to ship with Aramex to UK and use the UK post to ship to USA. We paid for the Aramex service. At the end we want a return for the parcel because we have refunded the customer before Easyship or Aramex can tell us where the parcel is, this is due to they are changing our service from express to postal mail and charged for the express, so they are not able to tell us where the parcel is while the parcel was sending by postal mail, but the parcel was delivered a few days later after we refunded the customer. With no confirmation that the parcel can be retrieved from the receiver, Easyship want us to create another waybill for return, which means they want us to pay for the return shipping charge before they can confirm that the parcel can be returned. Regardless with this case, we booked again using Easyship to send a parcel from Singapore to Malaysia. The shipping provider is J&T, so we thought it won’t go wrong. Who will know that they transfer the parcel from J&T to myGem, then they transfer the parcel from myGem to M express. The parcel sent in April took a month to be updated, customer request refund. We informed Easyship as well as myGem to stop the delivery(we contacted J&T for weeks too, phone never pick up, email never reply.)since we will refund the customer. After we refund the payment to customer on 4th, the parcel delivered to the customer on the 5th! I want to state here, none of the above listed companies can be trusted. For all shippers, if your shipping is fine so far, I'm really glad for you. If you are considering to use the services from the above listed companies, please think twice. We saved $50 probably, but we lost $400 including shipping fee and products. My company will never use Easyship again.