EasyshipReviews of easyship.com

We are a small business based in Singapore and had just completed a crowdfunding campaign. We decided to use Easyship for around 60 of our shipments to the U.S. and EU because of its slighty lower price (by about 10~20%) but it turned out to be a great mistake. The packages were shipped from late Feb throughout late March, and as of today (May 25th) 24 of the shipments have not arrived!: - some shipments to the EU were suddenly declared "returned" or "destroyed", with ZERO prior notification to both our customers (i.e. the recipient) or us (sender). We had expected that at least the sender/recipient would be notified via a note/email/call before a shipment be returned or destroyed - we received none. By the time we request for an update, Easyship just replied that the packages have "returned to sender" statuses BUT since the services that we chose did not include insurance, they may be destroyed at the destination countries and not be returned at all. - some shipments to the U.S. turned out to be even more ridiculous and frustrating. Our customers receive several pieces of shipping label and customs documents (that we had attached to the packages) in their mailboxes with no package! Easyship just said "please contact USPS as the packages are already handed over to them", essentially telling us "you are on your own - good luck! Bye!". USPS's reply? - "please contact the sender". After more complaints, an Easyship executive finally replied with the most frustrating and useless feedback - too bad, this is the risk senders have to take since sender did not buy insurance. There's no way we can help other than recommend that you buy insurance next time! Each of our shipment costs $250 and we paid an average of $50 for each of the shipments. Now we have 24 shipments still undelivered after 3 months - a total of $7500 - ALL GONE! In short: - if you use Easyship, you're on your own once the money is paid. It's like gambling with your money - if you're not lucky, there's nothing you could do to prevent your goods and shipping fee to just disappear. - or you could "buy insurance". But that would wipe out the "slightly cheaper" advantage of using Easyship in the first place. We have been using end shippers (DHL/TNT/FEDEX/UPS..etc) for more than 8 years without a single insurance and none were lost.

So many bookings not collected then not a decent response time about when they will be collected. Very frustrating. Every single booking made with them was not collected on the collection date. Terrible at coming back to you when you try and reach customer service.

Good Services but DHL eCommerce is no longer available.

Had an issue with my account. As soon as I got back from the Customer service, everything was resolved fast. It was my error. It was a typo in my email. Happens unfortunately. Ryan was great and fixed everything for me. Thanks Ryan.

Agent was very helpful!

Typically terrific food; best pizza we've ever had. Despite all the Draconian measure being mandated on the poor restaurant industry these days, it was the same smiley (we assume so, sue to the masks) and efficient service. We'll always return.

We are currently working with Easyship and they have been very helpful fulfilling our orders. Given that the whole world is in lock down and business is affected, Easyship have been brilliant and have worked tirelessly to provide us with just as much engagement as their other customers. Excellent Company

Shipment discrepancies____ You can use them to compare the price but think twice before you pay them anything. It looks they provide the competitive prices Actually NO! coz they try to charge you after, me $1918 on top, almost a DOUBLE for 18 small envelopes, <50g, $62 paid (SF express fee) each almost! The reason mentioned was SF express changed those price as 500g. It is totally ridiculous! Why don't you show the prices as 0.5kg on day 1?! I went to the SF dropoff centre myself, if something is not correct, why didn't the staff tell me there? but wanna charge on top after 1 month?! It s definitely not my fault, I won't pay for your mistake! $1918 cost even way more than the total declared value tbh! Absolutely crazy! ZERO CS___ They provide no customer service at all, no hotline, only email and useless FAQ on website, no reply or reply in 3-5 working days with useless info; so I tried to contact the couriers directly myself, but they always tell you to contact easyship back coz they are the middle person who is collecting my money and responsible to contact the courier. Rejected labels____ There's a tricky thing called "rejected labels" which are also charging you money without a sense but luckily I went thru the statement and discovered. And you have to cancel the labels manually for refunds but then I realize it didn't really refund to your credit card but in your easyship pool which means they hold your money. I wonder how many people were being charged for these without knowing this. Easyship please send money back to my credit card. I actually didn't wanna bring this to public, but I am desperate and by my experience in the past month, they got a lot a lot of problems everyone should know.  PS 1. they hid my review on google. 2. just realise so many victims here, if they didn't get me a reply by tomorrow, I ll put this on consumer council. Contact me if you wanna join (5 May 2020) UPDATE at 12:05PM 8 May 2020_____ 5/5 - got the email about $1918 charging on 8/5 6/5 - a staff from easyship called me to say sorry and she said they are contacting SF express. I told them 3 expectations - 1. the reply from SF express / 2. send my Easyship credit back to my credit cards / 3. suspend the charging on 8/5, and she said would tell Finance to follow up. I asked to have her individual email or Ryan's (head of CS) she said no one had individual email, only to support email which everyone in CS can see. I asked her why she is using long distance call instead of staff in Hong Kong to call, she said all CS is in USA and no local CS (ie I have to pay Long Distance fee); at the same time, since I don't really trust them anymore so I sent SF express FB messager to tell them following up the case with easyship 7/5 - staff from SF express called me 3 times to follow up, it is just because I threw them message on FB, NO easyship staff told them about my case before; NO ONE from easyship email or call me for update 8/5 - SF staff called me this morning and said it is because of SF and Easyship system fault, and I m "innocent" and nothing wrong with me and should not be charged with anything; the credit is still in Easyship's hands, no email/call update from them = STILL NO SERVICE at all.