EasyshipReviews of easyship.com

I wish I could give a zero or a -10 star review. I was going to use Easyship to send a package, but the verification process didn't work. Before I could complete the process, they had already charged my credit card for the shipment. I decided not to use their service at all. Then, 9 days later, I discover the charge for the shipment on my credit card statement. When I contacted customer service, they told me I couldn't get a refund without completing the verification process. Well, I finally managed to do that, only to find a few hours later that they rejected my verification. Now they've charged my card for a service I never used and never will use, and apparently, I have no way to get it back. This is so ridiculous. It's no big deal to reverse a charge to my card; that's all they'd need to do to settle this matter. Update - 3 days later. Easyship refunded my money in full, so I'm happy about that. I changed my rating from zero stars to 2 stars. However, I still think they really need to change their process. They should make sure the verification process goes through first, BEFORE charging your card. This would have avoided this whole mess.

Useful interface and cheap prices. but if anything goes wrong you are on your own. Expensive and 0 customer support. Really avoid. there are much much better companies out there.

Wanted to ship a single package. Had to wait 24 hours to get verified (for shipping a package for some reason), and then I got declined. No idea why.

Hello, My package tracking number YTX63521495246530543 shows as delivered, but I did not receive anything. Order amount: 35.99 EUR Please provide: * Proof of delivery * Exact delivery location * Name/signature of the person who received it If the package cannot be located, I request a refund or replacement immediately. Thank you.

Truely terrible. We've used Easyship on and off for years, as they do offer a good discount compared to the retail rates offered by international couriers. However we've found them to be virtually unusable as a service for our business, for two main reasons: 1) Their system regularly has bugs with payment, or retrieving shipping documents, and 2) Their support is virtually non-existent. Imagine you're a business needing to ship your high value order to your customer ASAP. You create an shipment order, and try to pay, but there's a problem and you can't create the shipment order. So you contact support, and there's no live agent support, so you leave a message, and after 24 hours there's no reply. Your customers chasing you for their order.. Ironically, it could be such a good service if only these two issues were solved. How hard can in be to iron out a few system bugs and hire a support agent from the from Asia to answer customer support. Honestly I'm amazed they are still in business. While waiting for Easyship reply to our support ticket from a shipment yesterday, we've found another shipping agent, and they've already collected our package and reached out to us to see if there's anything else they can assist with. Night and day...

I was looking for a new company to ship with a few days ago. They decided to text and email me at nearly midnight last night. I asked them to take me off their list but they proceeded to text me again this morning and send two emails. It's not even noon yet! This doesn't even seem like a legit company at this point. I will not be doing business with them and would not recommend it to others. EDIT: I had someone kindly reach out and they have now switched their process so they won't contact customers late at night in their time zone. They also offered a credit, which I appreciate. However, I will not be using this company after my experience and reading other reviews.

I had a genuine inquiry about the status of my international delivery. The parcel was mailed out from Canada Post, which states on the website that certain international packages get passed to Easy Ship. My shipment was one of them. In asking for customer support to look up an order, I got no help at all. They re-directed me back to Canada Post where the last contact point of the shipment would be Easy Ship. Not much effort was put in by their customer service team - absolutely did not want to search. I know it can be hard to track down a parcel. Even as a third-party provider, there remains responsibility, which none was shown. Disappointed. I would not recommend or use them as a first-party provider either.

I'd give the app itself 3 stars from my brief trial, however I give 1 star for the numerous follow-up calls from Easyship trying to win my business. Therefore overall rating is 2 stars. Easyship, please understand that trialling your app doesn't give you the right to continually call people on their phone to sell your paid plan. Calling once is probably good business, but leaving 4 voice messages and possibly more still on the way is bordering on harassment.