EasyshipReviews of easyship.com

My package got lost and customer service told me my insurance wasn't valid because for some reason the website allowed me to enter $0.00 for my shipment value. I ended up freaking out and saying a bunch of rude things instead of simply asking to escalate the issue. I assume the first customer service rep either didn't know what they were talking about, or didn't have authority to do anything about it. Maybe it was my fault that I didn't enter the correct value somewhere, but it doesn't seem to make sense to allow me to purchase insurance for a package value that is represented differently elsewhere. That seems like fraud, or a mistake that should have some sort of safeguard to prevent happening. Like in the insurance claim process it tells you the claim can't proceed because the commercial invoice value was listed as $0.00, the shipment itself shouldn't be able to be processed if you enter two different amounts, since the insurance purchased would be invalid.

I am currently using EasyShip with WooCommerce. Initially, I printed the labels directly from WooCommerce, but one day, I needed help and contacted EasyShip. They advised me to print the labels directly from EasyShip because that would yield better rates. I did, and the rates are, in fact, better. In addition, I was able to add insurance for the full value of the product. I like that feature because I ship jewelry. I have to pay for the extra insurance, but I like it. When I print the labels from WooCommerce, the insurance is only $100, and I do not know how to increase it. I use USPS Priority Mail for 3 to 5 days, and when I ship from WooCommerce, that is precisely how it works. I notice that EasyShip was taking much, much longer. I inquired about it, and they told me to consider factors like weather and other things. I made a test and started alternating between shipping directly from my site with WooCommerce and shipping from the EasyShip site. I was right, EasyShip takes much longer. EasyShip is easy to use, and the company has excellent customer service. I want to use them directly because I can fully ensure my products, but unfortunately, the customer has to wait too long, and I am paying extra to ensure they get their goodies as fast as possible.

When the shipping process is smooth, easy ship is an easy company to deal with. But if you have any type of hiccup, you’re screwed because there’s nobody to speak to and they will constantly try to get you to email them your life story. I was using them for aWhen the shipping process is smooth, easy ship is an easy company to deal with. But if you have any type of hiccup, you’re screwed because there’s nobody to speak to and they will constantly try to get you to email them your life story. I was using them for a while, but I’m going to be looking for an alternate shipping company.

They refuse to talk with their carriers to sort out their problems. Our company was billed by UPS themselves. We were billed for shipments that were paid through Easyship. We contacted them about this error and over the span of 3 months they refused to resolve the problem and have yet to provide any helpful information/solution what so ever. Terrible customer service. Would not even give a 1 star if I had the option. EDIT: They've tried to remove this review as being fraudulent. This just shows the credibility of this company. BEWARE OF THE RATIO OF GOOD TO BAD REVIEWS. THEY REMOVE THE BAD ONES. EDIT_2: They've solved this issue and have made the situation right. I will update the rating to a three star because of the time the support took, but the problem has been resolved.

Missed initial pickup as per arranged by the system, after contacting them, parcel was picked up. Then it seemed to take a week to get from Melbourne to Sydney, before leaving for country of destination. Once there, the parcel was delivered in good time. Happy my parcel did arrive, though I think timing could be improved.

We are using EasyShip on our Woocommerce website, sequentmicrosystems.com. They have good rates with multiple international carriers. We have the latest version of Woocommerce. The plugin displays the message that it has not been verified with the Woocommerce version. Subsequently, it disconnects periodically, it displays error messages and so on. An update would be required. Hence the 3 stars.

All under control, but every time that you need a worldwide quotation with different pricing, then it's impossible do it manually and you need to ask to them to get the file, so you are not fully independent. The wharehouse services are not including in their price, remember it! ;)

Multiple issues have not been resolved