EasyshipReviews of easyship.com

I used Easyship to send a parcel from the UK to Morocco. I selected the option which meant that the sender would pay customs fees and charges (not the receiver). Further Easyship calculated that no customs fees and charges would be incurred in any case. Nonetheless a few days later, I receive an email from the receiver saying that they have been asked to pay customs fees and charges. Cue numerous calls to UPS to try and sort out payment (still unknown whether this has been resolved). No response from Easyship when I contact them to request why this has happened. All in all, I'm probably going to end up paying more than the item is worth in shipping and charges, and have suffered a lot of stress on top of everything. NOT A HAPPY CUSTOMER. Edit: Received an email from “Ryan — Head of Customer Service” who said he would look into the issue and could he be provided with a copy of the invoice for the product. I immediately responded, provided all the information and heard nothing back. Now I’m having to “return parcel” to sender to avoid incurring warehouse fees. Complete waste of money and time. By the way UPS isn’t any better in dealing with this either but that’s for a different review!

Until now, still struggling to use easyship as it cannot fulfill our needs. They said that they can do the services that we need when we decided to subscribe to their company but it seems that it is just all talk after we go to them. I also notice that all good reviews here have some kind of a pattern and those people aren't even a verified customer. PS: I already showed all my evidence to trustpilot from my past review and I won't going to waste my time if I'm not so disappointed with easyship. Reply to easyship: Hi easyship, my main purpose of my review here is to share my genuine experience to other people and what I think of this company, and not to get your attention to prioritize our problem. Regarding with our issues, we have already trying our best to contact you directly to resolve this. If you really think that this is a misuderstanding, you might want to go through again all your tickets and quickly resolve it as soon as possible - that is already sitting their for a few months now without getting any progress. I'm sure you've got lots in there

A very user-friendly platform that gives you a lot of shipping alternatives. Instead of creating your own courier account, you can have many rates from different services available and Easyship will help to make sure the packages are delivered! The insurance feature has helped me a lot to protect my parcels each time a courier lost the package

By far the best logistics software out there having come from Shipstation. Excellent customer service, quick responses to solve issues.

Have a very bad experience with this company. And also seeing all the bad reviews here have a lots of votes(useful to others). Next time, better to see and read the bad review first rather than the good ones(might be not true).

I love the confidence they give me, as a young startup, in providing the fastest and least expensive options for our backers, which allows us to keep our future costs down. I worry constantly about all the other millions of things that can go wrong after completing a crowdfund campaign. But because Easyship has excellent partnerships with couriers and excellent tracking capabilities, I never worry about my packages not making it to their destination.

So easy to use and you can choose which courier you would like to deliver your parcels with .

Fast and efficient delivery as stated in description. Customer service top notch. 100% would use again.