EagleRiderReviews of eaglerider.com

My wife and I did a guided tour along the Pacific Coast Highway, and it was the trip of a lifetime. The route was expertly planned, the lead guide was fantastic, and the support vehicle was a welcome sight. It was incredible to just focus on the ride and the scenery without worrying about logistics. EagleRider handles every detail with professionalism. Worth every penny for a truly worry-free vacation.

Bonjour j'ai loué une moto pour 14 jours à phoenix chez EagleRider au 5eme jours j'ai crevé et eu un impact sur la roue avant au milieu du texas à fallu que je paie 540 dollars de dépanneuse pour l'emmener chez harley garage le plus proche comme EagleRider m'a dit par téléphone. Arrivée la bas au bout de 2 jours EagleRider me dit de payer les réparations sinon fin du road trip en ayant souscrit à l'assurance maximum. Je refuse et la plus de contact j'ai été obligé de repartir sans véhicule. 3 ans d économie pour un très mauvais moment. Depuis je demande un dédommagement en vain aucune réponse. Dégoûté quelqu'un peut il m'aider ?

I was interested in a Wyoming tour but the website indicated there was no availability even though it is a year out. I sent an e-mail to Eagle Rider and got an immediate response and then silence despite my sending additional e-mails. Not a good feeling. Wish there was a competent competitor in the motorcycle rental market.

Moto non prête et non révisée avant le départ Prise en main du véhicule non réalisée Parti avec 2 clous dans le pneu arrière Réglage des suspensions tu te débrouilles Chambre d’hôtel non conforme au réservation Et j’en passe beaucoup, tous les jours un problème différent sur les machines ou l’organisation À éviter !!!

On July 2, 2025, I rented a Harley from EagleRider Grand Junction for three days ($1,120.85). Around 8 PM on I-70 East near Exit 114, the clutch completely failed — the lever had no resistance at all. I had to dangerously downshift from 6th to 2nd in heavy traffic, and the bike stalled at a red light, leaving me stuck on a busy highway ramp. To make things worse, the battery was dead, so I couldn’t even restart it. A passerby and a police officer had to help push me to the side of the road. We eventually managed to jump-start the bike around 9:30 PM, and I barely made it to a hotel in Carbondale. The next morning, I called support at 6 AM to request a tow. I confirmed multiple times that the key was left at the front desk. Because of this mechanical failure, I had to abandon my ride and rent a car from Aspen to Denver to finish the trip. When I called customer support to ask for a refund, I was accused of “abandoning” the bike. That was a shocking and unprofessional response after what happened. A manager later promised a full refund, but to this day, I haven’t received a cent or even a follow-up email. I trusted EagleRider to provide a safe, properly maintained motorcycle. Instead, I was put at serious risk and left to figure things out alone. This experience was unacceptable from start to finish. I wouldn’t recommend EagleRider Grand Junction, CO to anyone.

My EagleRider Las Vegas Harley Davidson Rental Experience We planned a dream-trip - riding part of Route 66 on a Harley Davidson. We reserved our motorcycle online 3 months ahead, with Eagle Rider Las Vegas (HD Heritage Soft-tail Classic). But then when we arrived to pickup the bike, we were told that model was not available, and we were given a replacement (HD Street Glide). The Street Glide is a nice bike, though It is about 100+ lbs heavier and not our preferred style of ride. We also had an issue at pickup as the website states there are 3/4 helmets included with the rental, but at the store there were only 1/2 and full helmets available. Fortunately, the staff pulled a new 3/4 helmet from stock for us to use (though it wasn't the correct size helmet). On day 4 of our ride, just outside Flagstaff, AZ the check engine light came on, and the motor started running rough (misfiring, etc). We decided to go to the Eagle Rider location nearby in Flagstaff. We were told we had to leave the bike there for the afternoon for them to diagnose/repair the bike…which meant that we were not able to drive the bike up into the Grand Canyon National Park - one of our dream destinations! When we picked up the “repaired” bike, we were told everything is good to go. Then we continued toward our final destination - Santa Monica Pier (end of Rte 66). The next day, while driving between Barstow and Santa Monica, the check engine light came on again, with the motor misfiring, surging, backfiring…the bike would struggle to attain speeds over 60 mph. We tried to stay off the highways as much as possible, and eventually hobbled in to Santa Monica. We called Eagle Rider Las Vegas, and agreed that the best option would be to bring the bike to Eagle Rider Las Angeles and leave it there, as there was no way that bike would make it back to Las Vegas. So our “dream” Route 66 ride terminated there. Overall, we still had a good experience - despite the inconveniences and stress of having multiple issues with the bike. I would like to add that the staff at both Eagle Rider Flagstaff and Los Angeles didn’t seem to care very much about our issues (not prioritizing getting us back on the road. not being apologetic nor empathetic about our situation, etc). However, the staff at Eagle Rider Las Vegas were understanding and at least they did apologize for the issues we encountered.

Eaglerider Los Angeles. Accueil et services lamentables. 6 motos louées pendant 15 jours( début avril 2025), et aucun suivi… Une moto tombe en panne, on nous apprend que c’est parce que nous l’avons malmenée ! Bilan, l’assurance ne sert à rien. La liste serait longue de toutes les exactions. Absence de considération et de réactivité. Agence Eaglerider de Los Angeles : à fuir ! Dominique Resch

la location ne s'est pas trop mal passée, 4 motos conformes a ce que nous avons commandé a Los Angeles. Nous avons eu un accident très grave sur la route de monument Valley, un personne dans le coma, malgré le casque prêté par eagle rider, leur casques ne servent a rien. Nous avions l'assurance VIP0 et assistance sur route et pourtant ils nous ont débité sur nos cartes de crédit, qui ont servies a la caution, 2500 dollars par motos endommagées et 900 dollars pour les 2 autres. Et tout ca sans factures, sans nous prévenir. La police les a appelles pour dégager les motos, ils ne se sont pas dérangés ils sont venus 6 jours après. Pourtant le tarif des assurances est exorbitant, 500 dollars pour 10 jours et ne sert a rien. Je ne recommande pas cette entreprise...