EagleRiderReviews of eaglerider.com

Rental from Eaglerider, Des Plaines, Illinois Trike rental, August 2026 It is extremely disappointing to experience such an unprofessional level of service from EagleRider, particularly when customer safety is at stake. The motorcycle provided was in an unsafe mechanical condition, raising serious concerns about the company's maintenance standards and commitment to rider safety. This was not a minor inconvenience but a potentially dangerous situation that could have resulted in injury or worse. What is even more concerning is the company's response after the issue was reported. Rather than taking the matter seriously and demonstrating accountability, the response was inadequate, dismissive, and failed to address the underlying safety concerns.

I am Brazilian and, along with a group, we reserved 9 motorcycles from EagleRider Las Vegas to travel Route 66. However, two days before the trip, my husband was rushed to the hospital due to thrombosis and pulmonary embolism. I contacted the agency, explained the situation, and sent all the supporting documentation, but the company refused to refund the money. The rest of the group went ahead with the trip and, after contacting the rental company directly, explained the situation. They said they would not refund the US$1,200 paid in advance. They said the only option was to issue a credit valid for one year. However, my husband is still unable to take long-haul flights, as it would be from Rio de Janeiro, Brazil to Las Vegas, Nevada. We don't have another group to make this trip. We have made several attempts to contact them and have received no response. The validity period of the credits is about to expire, and I cannot resolve this impasse with EagleRider Las Vegas.

EAGLERIDER -- A MEMBERSHIP THAT YOU CAN PAY FOR, BUT MAY NOT BE ABLE TO USE. I have been an EagleRider member and have faithfully paid approximately $55 per month, building a membership value of roughly $3,500. The problem? EagleRider continues to collect my $55 every month while the availability of locations where I can actually use the membership has been shrinking. In Oregon, there are currently no EagleRider locations available to me that allow me to reasonably use the membership I have been paying into. When I asked EagleRider to cancel my membership because the service I purchased is no longer meaningfully available to me, their response was essentially: "You should have read the agreement." Seriously? That response says a great deal about the company's attitude toward its customers. I understand contracts. I understand terms and conditions. I also understand that businesses have contractual rights. But a contract should not become a shield against fundamental changes in the availability, accessibility, or practical value of the service being purchased. EagleRider's own current membership information says that Club benefits are available at "Participating Locations" and that members can use their credits at participating locations worldwide. So here is my question: What exactly is a customer supposed to do when the locations needed to use the membership disappear, but the monthly charges continue? I am not asking for something unreasonable. I am asking EagleRider to recognize that I have paid thousands of dollars into a membership that has lost significant practical value because of the reduction in available locations. Instead, EagleRider's position appears to be: "Keep paying us $55 a month. Whether you can actually use what you're paying for is your problem." That is an extraordinarily poor way to treat a loyal customer. There are legitimate legal and consumer-protection concepts that may be relevant here, including material change in circumstances, failure of consideration, unconscionability, good-faith performance of contracts, and potentially unfair or deceptive business practices, depending upon the actual membership agreement, representations made when I enrolled, and the circumstances surrounding the reduction in available locations. I am not claiming that EagleRider has necessarily violated the law. I am saying that "you should have read the agreement" is not an adequate answer to a legitimate customer complaint involving thousands of dollars of paid membership value and a significant reduction in the ability to use the service. A company that values its customers would look at the situation and say: "We understand that the service has become substantially less useful to you. Let's find a reasonable solution." Instead, EagleRider appears to be hiding behind the fine print. That's not customer service. That's not loyalty. And frankly, that's not the EagleRider experience I thought I was buying. If EagleRider wants to continue charging me $55 every month, I expect them to provide a meaningful opportunity to use the membership I have paid for. If they cannot do that, then I believe the reasonable and ethical solution is to allow me to terminate the membership and provide an appropriate resolution for the approximately $3,500 in membership value I have accumulated. I would strongly encourage anyone considering an EagleRider membership to look beyond the monthly price and ask a much more important question: "Where, exactly, can I use this membership--and what happens to my money if those locations disappear?" Because apparently, according to EagleRider, the answer is: You keep paying. They keep collecting. And you should have read the agreement.

Worst experience ever!!! Here our case: We planned our West Pacific Coast Road from Seattle to Los Angles December 2025. We made a reservation for 2 Softails for 15 days and paid the "Model Guarantee" fee for each bike. Saying this, Eaglerider had 7 month time to prepare the bikes we paid for. 4 weeks and 3 weeks before the tour was supposed to start we reached out to Eaglerider if everything is going as planned. We never received a reply. 3 days before we left Germany, we received the information that we are not getting what we paid for. We are getting Street Glides...bikes we definitely didn't want!!! In Seattle we got told that those would be the better bikes for that tour. Who is Eaglerider to tell us what's better for us??? We paid in addition and still didn't get what we paid for, even Eaglerider had 7 month to get things organized!!! We dropped the bikes at the last day couple of hours late and Eaglerider charged us a full day in addition. Saying this...Eaglerider expects full flexibility from their customers, but doesn't show the same to their customers. We got told that the model guarantee fee will be reimbursed. Now, 4 weeks later, we still didn't receive the refund!!! It was our 3rd tour with Eaglerider and probably the last... The trip was for each of us 13.000$ and it started with a kick in the nuts by Eaglerider and ended the same way!!!

So many hidden fees, more than double the price of the other rental options, uncomfortable , stock bikes, membership scam that just takes your money and gives you a small portion back to make you keep returning but never getting your credits back. I went to riders share after and was completely impressed ! Saved more than double without all the crap with eagle rider.

Voleur et menteur ! 2 motos louées en octobre pour faire le trajet Las Vegas vers Los Angeles .Le premier jour a Bryce canyon le voyant moteur d’une des motos s’allume , je les contacte on me dit que ce n’est rien que c’est dû à l’altitude et que nous pouvions continuer .Lors du trajet Grand Canyon vers Kingman , au niveau de Grand Canyon caverns la moto est tombée en panne .Nous les avons contacté et tout suite sans même avoir vu la moto mon interlocuteur à évoqué un problème de type carburant mis dans la moto . Lors de notre vol retour en France plusieurs débits ont été effectués sur ma carte bancaire pour un total d’environ 2500 € en utilisant mon empreinte de carte bancaire . Eaglerider nous accuse d’avoir mis du diesel à la place de l’essence ce qui est complètement faux puisque nous avons toujours mis le même carburant dans les 2 motos et qu’une seule est tombée en panne .En plus on nous facture des frais de remorquage de 800 $ alors que nous avions souscrit l’assurance , qui est chère et ne sert à rien .Donc un conseil prenez toujours votre ticket d’essence avec le type de carburant inscrit dessus afin d’éviter ce type d’arnaque ...Voleur et menteur ! 2 motos louées en octobre pour faire le trajet Las Vegas vers Los Angeles .Le premier jour a Bryce canyon le voyant moteur d’une des motos s’allume , je les contacte on me dit que ce n’est rien que c’est dû à l’altitude et que nous pouvions continuer .Lors du trajet Grand Canyon vers Kingman , au niveau de Grand Canyon caverns la moto est tombée en panne .Nous les avons contacté et tout suite sans même avoir vu la moto mon interlocuteur à évoqué un problème de type carburant mis dans la moto . Lors de notre vol retour en France plusieurs débits ont été effectués sur ma carte bancaire pour un total d’environ 2500 € en utilisant mon empreinte de carte bancaire . Eaglerider nous accuse d’avoir mis du diesel à la place de l’essence ce qui est complètement faux puisque nous avons toujours mis le même carburant dans les 2 motos et qu’une seule est tombée en panne .En plus on nous facture des frais de remorquage de 800 $ alors que nous avions souscrit l’assurance , qui est chère et ne sert à rien .Donc un conseil prenez toujours votre ticket d’essence avec le type de carburant inscrit dessus afin d’éviter ce type d’arnaque ...ou cherchez un autre loueur moins frauduleux

Bought a gift card on the Australian website not realising can only use in USA!!! Spoke with a lovely man in the Melbourne branch that has told me it is an ongoing issue and he himself has told the USA team many times. He has contacted them to ask to transfer the gift card to AUS as well as I have and still zero contact from USA in 4 days. This is a Christmas gift for my husband from his elderly father. Not impressed with lack of communication from USA and starting to worry that I have lost that money now, we have no plans to visit USA in the near future.

Absolute charlatans - despite outward appearances this outfit has no presence in Malaga, Spain and merely sub contract prospective bookings to TravelBike.eu (who were very good). Do yourselves a favour and book direct with TravelBike.eu and save €30 on a 2 day rental.