EagleRiderReviews of eaglerider.com

I have foolishly been an Eagle Rider member for almost 8 years. To be fair, I should have canceled long ago. The number of eagle rider locations that take credits continually decreases. The number of credits allowed to accumulate also decreased. The franchise and misc charges continually increase. Their change policies are not at all accommodating. The discounts that are still offered may only be worth it if put against several rentals a year

Just back from a great guided tour of the American West - guide and support were excellent, roads and planning excellent, hotels pretty good.. All good apart from 2 things .. Firstly- i originally booked and confirmed a different tour - which was cancelled with 5 weeks to go - so make sure you organise changeable / cancellable flights or wait until final payment has been made and the trip is confirmed before finalising travel plans. ER did offer a discount for the replacement tour but obviously i had to pay extra to organise travel plans to suit (as well as do a different, though similar, tour) Secondly - many of their tours are listed twice on the same dates - one in English, the other in a variety of other languages. Seems like ER then combine them and I ended up as the only English speaker with a party of 15 french speakers (guide and support were in English as well as French). While everyone was friendly etc the off bike social side of things obviously wasn't what i was expecting or hoping for. So if you're a lone rider expecting some decent company off the bike try and get ER to confirm the nature of the group you're being mixed in with. Other than that the riding experience itself was excellent

Just returned back to the UK after a truly memorable experience riding route 66 with eaglerider. A 2 week trip with 16 quality harley davidsons Road glides. Quality tour guide. Quality hotels. And never a dull moment. Good back up not short of ice cold water and good company and a welcoming beer at the end of each day's ride. Can fully recommend this trip as a life time stress free experience. Thank you eaglerider a trip I will remember for the rest of my life

Worst ride I ever had was on a 2024 Ultra limited. Hurt so bad I had to ride with feet skiing the hiway. Don't expect anything extra like hiway pegs. These are bottom of the barrel bikes that have been beat on by 100's of people like me before you. Watch out about signing on to eagle rider club. Read the contract before you sign up. There are hidden fees. Membership is for a year so make sure your going to use the credits and not just throwing money away.

Ho prenotato sul loro sito una moto che veniva data per disponibile. La procedura preveche anziché in garanzia venga pagato anticipatamente l’importo del noleggio. Al termine della procedura ho ricevuto una email in cui, come peraltro già evidenziato, si specifica che non si tratta di una conferma del contratto di locazione ma solo del ricevimento della richiesta. Il giorno successivo mi hanno risposto che il modello da me indicato non sarebbe stato disponibile e che quindi annullavano la mia richiesta ma che avrei potuto scegliere tra altri modelli. Ho risposto che mi andava bene qualsiasi moto disponibile. Non mi hanno risposto e sono andato in sede dove mi hanno confermato di non avere moto disponibili ( senza dare alcun segno di dispiacersi) e che per il rimborso ci vorranno un paio di mesi. Per fortuna nel giro di pochi giorni mi è stato reso. Lo stesso giorno dal loro sito risultava possibile prenotare diversi modelli di moto : davvero molto scorretti e ambigui. Li conosco da tempo e non mi aspettavo fossero così. Se tanto mi dà tanto, meglio evitarli.

My second rental in 5 years, a BMW GSA from Vegas with 79,000 miles, the bike felt rough with a service light on, the seat was jammed in the low position, the clutch had all but gone and finding neutral was impossible (so I left it in first) an the right pannier wouldn't open/close - returning it to salt lake city the guy was so rude to all of us, he couldn't open the filler cap, I did and he actually asked how I did it - I gave him his key and said sorry buddy its your bike?

Disappointing EagleRider Experience – Would Not Recommend We booked bikes for Sturgis but had to travel an hour out to Full Throttle Saloon — something never communicated clearly. Despite confirming a Road Glide multiple times via email and phone, I was given a Street Glide on arrival. Staff admitted they don’t read emails or system notes, and only go by what’s on the screen. After refusing the bike, we waited 2 hours for the right one but they did discount a waiting time credit. On top of that, we were charged for insurance we were told originally was included. We’re still waiting on a refund for an overcharge. The customer service was extremely poor — rude, dismissive, and completely unprofessional. One staff member even joked he was “almost out of f***s” when we raised our concerns. Then came the mechanical issues: the GPS didn’t work, the tyre pressure light kept flashing, and we had to ride the entire trip without working navigation, costing phone data and a lot of unnecessary stress. We were also hit with extra $99 Sturgis taxes per day for 3 days we weren’t even there. We have raised our issues and the same crap service and communication is upon us again! The only person who has assisted and I want to give 5 stars to is Okalani Bradford in Las Vegas...

Arrived at the rental location to find it closed. Eagle rider customer service is horrible. They charged my card for the rental in advance, and don't appear to be interested in refunding my non-existent rental.