EagleRiderReviews of eaglerider.com

I've been with eagle rider since 2017, had both great and horrible experiences, Call and confirm before traveling eagle rider have greatly reduced the number of rental places since I joined. Or maybe more accurately, eagle rider has been kicked out of many dealers since I've joined. Many rental places do not use the credits that you pay for, What is the point of membership? I rent every year out of denver, vegas, reno, tampa. first and last year renting was great, two bad experiences since my 5 years of being a member. the membership works out for me since I use it at least once annually, but it might be better just to rent directly.

Pessima esperienza. Prenotato prima del Covid E PAGATO PER INTERO per un noleggio di 2 Harley Davidson per un giorno da effettuarsi nell' agosto 2020.... hanno rinnovato per 2 volte il voucher ma sono stati gli unici a non dare la possibilità di rimborso. Alla fine... non andando più negli States ed avendo davvero poche possibilità di noleggio Harley negli altri Paesi... e siccome hanno aumentato i costi e per confermare la prenotazione di un altro noleggio avrei dovuto pagare altri soldi... e non pochi... alla fine mi è scaduto il voucher il 1/7/22 ... ho chiesto ulteriore proroga perchè pensavo scadesse a fine luglio... mi hanno risposto picche... un sito di disonesti ! Alla fine nel 2020 sono stati proprio gli States a chiudere tutto... non ci è stata data la possibilità di scegliere... cosa che in Italia è legge ! Ho perso quasi 600 dollari!

I have just hired a Streetglide from Eaglearider at Sturgis, South Dakota. The hire was for 10 days. The Office Manager, Kevin, was excellent. The Streeglide had 10k miles and was in as new condition. It had a full tour pack. My riding buddy had arranged to hire a Softail Heritage. However, Kevin upgraded him to a Tourglide which only had 2k on the clock at no extra cost. Result! Be aware, the Sturgis office is actually located at Vale, about 12 miles out of Sturgis, next door to the Full Throttle Saloon. Taxis are scarce, and at the time of posting it will cost around 30.00 USD each way from the city centre to get out there. All in all 5 Stars for quality of service and value.

Do Not Join Club Eaglerider. If something happens and your trip plans they will keep your $. Also, they auto renewal and won't cancel. Often show up and the bike you reserved is not avail. and they will give you a cheaper bike and they pocket the difference. They are a company that lacks integrity and don't rent from them or sign up.

Worst experience ever !! Spent extra flying safety gear out from the Uk and got to the rental garage in revere to be told I could have an Indian not a Harley !! No Harley Davidsons available !! No other option but a refund no bike and no where to park a car !! Avoid at all costs !!! Wasted a full morning in Boston getting a bike to not get one and missed the last day of Laconia bike week !! Flew 3000 miles for a birthday treat and just got a big F U from eagle rider !!! Shocking

...or the fine print. I was on the edge of a 2-3 review because I used them twice, with a membership (that I only held onto for a year), and the bikes themselves were okay. My buddy & I rented two for a trip. I got the bike I requested, he did not - but that wasn't entirely unexpected. The bikes were in good condition and the checkin/out process smooth. The folks at the Hawthorne location were helpful and friendly. The fact this company doesn't appear to go out of its way to ensure customer satisfaction and uses very deceptive wording/policies convinced me to round my rating down. Deceptive wording - they say you get a free rental on your birthday. Yes...*ON* your birthday only. Can't be used any other time. They say you can transfer credits to friends/family. Yes...for a fee that's equivalent to a month's membership per rental day. They try to suck you into a membership saying that you get extra rental credits when you sign up but that turns out to only be them pulling forward credits, not adding. Bottom line, is that this company goes out of its way to get your money and doesn't appear to be concerned with customer satisfaction WHATSOEVER. I think they know the end is near with other outfits like RidersShare and TwistedRoad and are just trying to milk whatever money they can in the little time they have left. It's a shame really because their corporate money grubbing tactics are hurting the local guys.

This company stole £715 ($900) from me in May 2020 when covid hit. Despite a travel ban from UK to USA, they charged my card the full rental amount even though I had emailed to cancel. Like others on here they gave me worthless store credit which I never used as the US border was shut for 20 months. Cannot get a reply from their so called customer services department, but they did manage to put together an 8-page document when I contacted Amex. Amex were only able to refund the deposit, so in fact I could have been a lot worse off. I think this company just relies on the fact that there aren’t too many options location wise but I would urge potential customers to look elsewhere if possible so as not to be left out of pocket.

Don't believe my words: Pick up the phone and try to contact his people, you are not going to make it. Try to send them an email., you are not going to make either. If you try to make any changes to a reservation 25 days before the pick up day good luck, you get a store credit that you are never going to use in your life because you don't want to see these people again! Fellow bikers, they are not part of the group, trust me. This are the ones that drive by you in the highway when you are in trouble and don't stop!