EagleRiderReviews of eaglerider.com

We rented longtime in advance 3 Touring Harleys In Chicago: They didn’t give us the models we reserved although we paid the model guarantee option. We reserved the Road Glide Ultras but got instead the Road Glide Touring Editions with the low windshield. This model is far less uncomfortable than the Ultra for touring with our wifes. Although they had the Ultra in their shop reserved for somebody else a later day, the local manager Danny Brown didn’t want to swap them for us. The only thing he was ready to accept was to refund the model guarantee fee and the model day price rental difference whicis is the least he had to do. No the problem is that it's not a direct refund to our CC but a discount code on a future rental. As I/we have no short/long term plan in future rentals, this option is no use to us. I'll never rent through them anymore. I'll be better off with Explorify.

We booked well in advance, two motorcycles for a 46 day trip across America. Two couples. We were unfortunate in that my wife had a medical diagnosis that prevented us travelling from the UK to the usa. My friend and his wife did manage the whole trip and their review will be completely different to ours. Because we were forced to cancel about a week before travelling, Eagle rider would not refund any of our rental charges. So that's well over £7000 (YES £7000) in rental fees and insurance that we were unable to recover and had to rely on our travel insurance to pay most of (not all monies recovered unfortunately). So Eagle Rider did quite well out of us. No bike provided and extortionate insurance in existence which was risk free for them. My advice is, if you must use this company (and obviously we won't again), READ THE TERMS AND CONDITIONS. IF YOU DO THIS THEN YOU PROBABLY WON'T RENT A BIKE FROM THIS COMPANY. Certainly take note that any cancellations prior to a certain date before travelling are only refunded by way of a voucher and not refund. Even that leaves a bad taste. This means you are now tied in to this company and will be subject to their varying prices. MY ADVICE. FIND ANOTHER PROVIDER WITH BETTER TERMS AND CONDITIONS. Or make sure your travel insurance covers you in full.

Be careful with this company. Carefully read the terms and conditions and don't believe anything they tell you on the phone. Bottom line is, once they've got your money (required to book the reservation) it's a wrap. No refunds for any reason

Eagle Rider has ZERO Compassion… Hurricane Ian tearing up Florida and we had plans to ride from Miami to Key West. Called to cancel my reservation after the storms destruction and they cancelled but kept all my money ($101). It’s the not money its the principle and when a natural disaster is occurring you’d think they would think out of the box to accommodate members. I’ve had good experiences in person at their locations, but their phone reps have bad attitudes and aren’t very helpful. Their motto is take it or leave it. I want to leave it but I have no other options. After speaking with HD Corporate I’m hoping they will find a better partner in the future. Buyer Beware!

I've had 3 good holidays with this company on unaccompanied tours in Utah, California and Colorado. Renting from Las Vegas twice and Denver once. I have always paid for a reserved bike, and always taken out the insurances etc. I've always got the bike I wanted and when I damaged a bike by dropping it in a car park, there wasn't any quibbling. Overall I recommend Eagle Rider: theres cheaper hire companies, and cheaper ways of booking accomodation, but as a package its worked for me. I will say that when booking this year they weren't as proactive as they were pre pandemic, but I guess they were struggling, same as everyone else to get and keep staff.

These guys don’t have the bikes they advertise and don’t tell you in advance! When offered a try cycle I was forced to cancel and book another company they refused a refund. Do not trust them!

Very poor experience - expensive and poor customer service which did not match price point. If i could have given lower score I would. Details as follows First of all their “personalised” tour app is not personalised at all. It is just a generic, lazy cut and paste for every customer. I base this on the fact that - Bonnie Springs Ranch was on my itinerary despite fact it closed 3 yrs ago! - glacier point at Yosemite was on my itinerary but is actually closed for all 2022 - the California State Mining and Mineral Museum was on my itinerary for Wednesday despite fact that it is closed Mon-Wed I could go on….. The tour app cannot even be relied upon as a navigation tool. We had to carefully pick and choose which items to visit on day 2 given a significant bad weather diversion the day previous. I selected “go” on app to take us directly to Lake Crowley but in fact the app took me to Manmouth Lakes. Clearly links not set up correctly! However, biggest issue, and why i would never recommend or trust these cowboys again is that original itinerary included a stay in Pismo Beach. However, without informing me or warning me, the hotel selected was in Cambria, 60 miles from Pismo Beach. When I talked to their Tour Manager, he admitted that their Pismo Beach hotel was full - we had organised this trip and paid for it well in advance (and there is certainly more than one hotel in Pismo Beach) and they had selected another hotel!! Such a significant change should have been highlighted, and I should have been CONSULTED. That would be true UNLESS you are a customer of Eagle Riders! Even then, the “personalised and customised tour app” (have to love their sense of humour) still included Pismo Beach for the day they had relocated us to Cambria! If we had followed their itinerary we would have basically driven for 60 miles along the pacific highway and then driven another 60miles back on same road to reach our hotel. Which tour company thinks like that? (Hint Eagle Riders). Cambria - which was their chosen alternative was I assume a lot cheaper for them. We expected a busy, attractive beach location and ended up in a sleepy out of the way dead one-horse town! Worse, this cost us an hr the following day - an already short day because we had to return bikes. When raised with Nick, their tour manager, he was anything but apologetic for the change and for not notifying or consulting me about the change. Apparently it was our fault for not using google maps to check in detail how far Cambria was to Pismo Beach when he sent hotel vouchers!!!! I am not American so I am not an expert on the location of every city! I did however have emails and the tour web page which clearly set out a hotel in Pismo Beach but still my fault?!?! Yes. Truly. This is the type of company and people you are dealing with. Avoid these people at all costs!!!!!

I would never hire from these again; complete rip off merchants and con artists. it starts with the additional $499 insurance cover even though you pay for vip cover at $700. We had issues with one of the bikes with worn tire tread; it was ok as long as it did not rain! they said they would swap the bike out for us but never came back to us. We then had a damaged front rim and slow puncture and there only comment was !! it looks like you have damaged the rim..when asked what was the procedure for sorting it out they again ignored us. We cut our trip short by 2 days as we could not take the risk of an accident occuring. All in all we spent over £11,000 or $13,400 on 2 bikes for a trip across the states that's a serious amount of money. The staff make promises of any issues let us know and we will sort it for you, this was clearly a complete lie. They have absolutely no customer care; I am sure they will not return my money for the 2 days each we lost that's for sure. I will use a Harley dealer next time as they might actually appreciate the business.