EagleRiderReviews of eaglerider.com

Same as most others - such a shameful thieving company. 0 empathy. But they sure do love to quote terms and policy. As a Canadian it has been impossible to travel the last couple of years, but they refused to do anything to work with me to help me at least get some value for my credits. Nope - their stance: too bad you can’t travel, but you need to keep paying. Pandemic be damned. And then yesterday, got a cool email - as a “charter member” we get to have our credits devalued by up to 67%! Bikes that used to be 1 credit are, as of today with no notice, 2 or 3 credits. Just like that. On top of the of all the ridiculous fees and honestly the worst customer service I’ve ever experienced (consistently) with any company ever, I don’t see how someone can get value from this outfit anymore not even considering the impossibility to travel to a location to use those now almost worthless credits. As a top tier member in a few global hospitality programs (airlines, hotel, car) used to certain levels of service, it is more than a little jarring dealing with these crooks. Do yourselves a favour - stay far away from Club EagleRider.

Same thing like others. Trip canceled due to pandemic. No refund only a store credit which I could not use because travel was still banned to the US. I made a new reservation before the expiry of the store credit, but still cannot travel, so again I claimed my over 600 dollars back, and now they claim I already used it for the reservation. Shameful customer service in this pandemic situation as there were no costs on their side which would justify to hold back the deposit and this was not the customers who canceled their trips, but the US government banned tourist flights.

Ne rembourse pas si vous annulez, a éviter absolument !!

still waiting a refund of 617$ for a ride which never took place in April 2020 due to the pandemic and the USA being close to foreigners until Aug 2021 ! booking reference is ERES 42497359347308

I had them for 2 years. At first, it was good. The last year the rentals were simply not worth the price. They add so many fees there’s no way you’d wanna rent a bike from them. If you’re gonna rent a bike for a few days once a year just rent it without eagle rider….you can’t use more than 3 credits at a time anyways. You will still get hosed with fees. At least you don’t have to get hosed with fees 4-6 times per year just to use up the credits you have already paid for. Then, when you cancel at the end of your subscription, you lose the credits. There is literally no point in someone getting this program. They 100% win. You 100% lose. I wouldn’t rent a bike from them again if they restored all of my credits. Either way I would get hosed. Avoid this company. Brent Stewart Lake Villa, IL

Changed reservation well in advance to return rental 1 day early. Eaglerider still charged me for the day I didn’t use. I’m a charter member of Eaglerider, and am of the opinion they d gone way downhill. Do not respond to online request or phone calls. Doubled number of credits required for a day’s rental. Charging me for a day I didn’t use I’d the last straw.

Poor Service Booked a 4 day Ducati rental out of Boston, flew up from NYC for the ride. Arrived at local dealer for pick up and the rental Ducati had a broken clutch lever, cracked windscreen and bash guards that were literally taped onto the bike. Not the way you want a trip to start. 2 days into the ride NE was hit by Hurricane Henri, my house in NY was flooded and I had to end the trip and return home. Eagle Rider refused to make any accommodations for the early bike return in Boston. Eagle Rider rep took on a condescending tone on the phone when I called looking for some help sorting the early drop. Had nothing to offer in solving the issues I was having. Ended up riding to the drop location, visiting a mechanic operating across the street who was able to contact the shop owner and for $40 he took the keys to the bike for return. Ive been on tours and made rentals from Baja Mexico to Morocco and haven’t ever encountered such poor service in a motorcycle rental company. Complete inability to solve a simple business problem, poor condition of rental equipment. (would have taken an hour to replace the clutch lever, screen and bash guard) Would not recommend Eagle Rider to anyone in my community.

I was active duty military for 2 years deploying, paying into Eagle Rider hoping that when I got back home I could rent some motorcycles and use the credits up. I have been trying to book motorcycles through Eaglerider multiple times and was either told that the location doesn't honor the Eaglerider credits, or I was loaded up with so many fees on the rental that I can't even afford to use the credits. And of course if you try and cancel instead of continuing to pay in and pay in you lose all your credits. This business model is a total scam and I regret paying into this so much. Lost years of credits because I just can't afford to use them. This company has caused me so much frustration and disappointment.