DYUReviews of dyucycle.com

I ordered the DYU C1 for £720, only to be told after purchase that it was out of stock. I had already bought accessories for it, including rear-mounted bags. DYU then offered the Stroll 1 as a replacement — a bike I could buy myself for £699 with a discount code. Despite that, they wanted me to pay more than the public price, without including essentials like the rear rack or seat padding that the C1 had. I've sent multiple emails requesting a fair resolution (like including the rack/seat or offering a better replacement), but the response has been unhelpful. I’m being asked to accept a worse-value bike at a higher cost — or wait months for the acual bike I bought or delayed delivery of a replacement whilst paying more. Extremely disappointing experience. Customer Service is awful, no contact number and their responses come 1 at a time with 0 proper communication. It is impossible to resolve anything with the standard of their email response time, not to mention you can ONLY email them. Now addnig that they have sold out the replacement they were going to offer me, and once again it is still selling on the site and I am still waiting for any kind of continuous contact or any sign I will receive even a refund Never ever buy from these people. I have sent hundreds of emails to no response, and only hear back from online chat at 3am in the morning so I cant properly follow up. This must be done on purpose to manipulate and force customers into shit deals. They even lost stock on the replacement they were offering me which is patently ridiculous and after all this they can't even organise a deliver from their EU counterpart to solve this. They wont compensate me for my wasted time and money, and I am livid. Never every buy DYU Cycle.

I should have heeded the numerous bad reviews! To those who didn't experience any issues, consider yourselves fortunate, as dealing with this company regarding defects is incredibly frustrating. I waited all day on Saturday for my bike delivery, hoping to enjoy it over the banking holiday weekend, but that didn't happen. They sent the wrong charger for the battery. I provided several photos of the charger and connection pin, clearly explaining the situation, yet their response was to ask for a picture of the charge port while advising me not to use the charger. This lack of an apology is unacceptable, and it’s infuriating that they are asking for something I've already submitted. It feels like they are intentionally dragging out the process to make it more difficult for me. If I could turn back time, I would absolutely avoid this brand, and I urge anyone reading this who is considering purchasing a bike from them not to make the same mistake I did. I am still waiting for my issue to be resolved. I will update this review if the company makes an effort to improve, but right now, my faith in them is nonexistent.

Never again DYU! Poor customer service and defective products I ordered a Stroll 1 bike from DYU two months ago. The first one I received had clearly visible scratches on the top crossbar – completely unacceptable for a supposedly brand-new bike. Customer service was rude, only reachable by email, and offered a mere €30 as “compensation.” After a lengthy back and forth, I was finally allowed to return the bike. Two weeks later, I received a replacement – this time with a visible paint repair on the front fork. Clearly, this was not a new bike, but a used or already damaged one. Again, the same ridiculous offer of €30 or return. I’ve now been dealing with DYU for almost four months and still haven’t received a flawless product or a fair solution. Absolutely disappointing! If you’re expecting a new, undamaged product and a responsive customer service team, stay far away from DYU.

Great company with a very affordable reliable product and outstanding customer support from Bella!

i really like this ebike, fast foldable and long range

The DYU T1 e-bike is a fantastic choice for anyone looking for a stylish, high-performance, and comfortable electric bike. It stands out with its excellent performance, delivering smooth acceleration, efficient battery life, and a reliable motor that makes commuting or leisurely rides a pleasure. One of the most impressive aspects of the DYU T1 is its excellent design. The sleek and modern frame not only looks great but is also built for durability and stability. Whether you're navigating city streets or cruising through parks, this e-bike offers a smooth and enjoyable ride. Comfort is another major highlight of the DYU T1. The comfortable riding experience is enhanced by a well-padded seat, ergonomic handlebars, and responsive suspension that absorbs road bumps with ease. Long rides feel effortless, making it a great option for both daily commutes and weekend adventures. Overall, the DYU T1 is a great choice of e-bike for those who value performance, aesthetics, and comfort. If you're in the market for a high-quality electric bike that delivers on all fronts, this model is definitely worth considering!

Possiedo da quasi un anno una ebike DYU T1, la uso per il tragitto casa lavoro ed essendo pieghevole mi è comodissima da portare al mare. Fino ad oggi si è sempre comportata molto bene, anche la batteria è ancora in perfetta forma. La bicicletta mi era arrivata in uno scatolone, quasi completamente montata. Alcuni pezzi, come il manubrio e il sellino, non erano pre assemblati, ma il lavoro era ben documentato ed ha richiesto poco tempo. Eventuali pezzi di ricambio non originali sono facili da reperire da un qualsiasi rivenditore. La manutenzione è semplice e non richiede particolari competenze. Ho contattato la loro assistenza tecnica per alcuni consigli e sono stati veloci e completi nella risposta.

We’ve partnered with the marketing team and I have had nothing but a good experience. Regular communication and always answer if I have a question. Thanks again team.