DYUDYU is a brand under the Netherlands Dayu Intelligent Mobility Technology, the parent company of DYU, which has sold over 1,000,000 smart electric bicycles worldwide. DYU sells its own models of bicycles, as well as accessories and peripheral products for electric bicycles. Riders from over 60 countries are enjoying the riding experience offered by DYU!
DYU (dyucycle.com) has 198 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Sergionio
e-bike gekocht, na een paar maanden deden de remmen niet meer. Daardoor amper de e-bike gebruikt nu na nog geen jaar doen de remmen helemaal niet meer. Contact gezocht via email en social media, bedrijf reageert niet. Voor dit geld neem aub een vertrouwde verkoper. Dit bedrijf kent geen service!!
RRamadan
Got scammed, no refund, faulty bike, avoid this evil company, I'll take them to trading standards.
David H.
I researched the DYU16, then purchased it, got an order confirmation. Then the following morning I received an email saying that that bike was out of stock, would I like to choose a different DYU bike. I then went onto their website where I was able to order the same bike at the same price. Is this some form of scam?
Fubar F.
From poorly designed and manufactured bikes, to nonexistent customer service… Paid $1800 for a bike, that after a couple months, started having issues. The brake has failed, battery dead??, and customer SVCs one line letters… WOW… STAY AWAY.!.!.!.!.!.!
John
Fiets binnen 7 maanden. Kapot. Ineens 6 maanden garantie ipv 12 tot 24 maanden. Slechte kwaliteit. Slechte service
Silvio C P.
I bought a DYU Stroll 1 in early March 2025. By late May, the battery lock had stopped working completely, and now the battery is stuck in the frame. No bike shop or locksmith has been able to fix it. I tried contacting DYU multiple times, but they never replied. I’ve genuinely done everything I could to get help, but their customer service is non-existent. The bike itself is poorly built. The ride isn’t smooth, the chain is low quality, and the gears are clunky. If you’re over 185cm, don’t even bother — it’s uncomfortable and awkward to ride. To make things worse, the battery reading on the display is completely unreliable. It shows full charge, then drops to nearly empty after just 1km. You can’t trust it at all. Now I’ve ended up with an electric bike that doesn’t work as an electric bike – and it’s not even a good regular bike either. Total waste of money.
Vlad D.
Achat Stroll1, excellent vélo, recu en 6 jours de Pologne par DPD. Tres bien emballé et monté en moins 1h. Finitions extras en couleur noir. Il est parfait pour un 1er achat de VAE. Ecran de controle basique mais suffisant, freins hydrauliques au top. Je recommande pour un velotaff.
Delsa G.
THESE PEOPLE ARE THIEVES. Their customer services are terrible; take days to reply and when they do they reply in 1 sentence replies. No hello, no name, just like they're texting. SO UNPROFESSIONAL!!! I ordered a bike and they FAILED to deliver it. They use Yodel (who neither have a functional telephone number nor a REAL customer service. It has been just under a month and I have had NO bike delivered and NO refund. I have contacted my bank and they are investigating these scammers. AVOID AT ALL COSTS!!! Terrible customer service, thieves!
