DYUReviews of dyucycle.com

I bought my DYU Stroll 1 in November 2025, and unfortunately my experience since then has been extremely frustrating. It started with an issue with the battery/lock, which already required repairs. Not long afterwards, the motor assistance stopped working completely. The bike would turn on normally, with the display and lights working, but there was no assistance from the motor. After a long back and forth with DYU, I followed their troubleshooting instructions and took the bike to a repair shop. Based on DYU's recommendation, the speed sensor was replaced. The bike worked again after the repair, and I thought the issue had finally been resolved. Only a few weeks later, however, exactly the same problem returned. I have since taken the bike to a repair shop again. They checked the sensor and the accessible cables/connections and could not identify a problem. The issue therefore appears to be somewhere else, potentially involving the motor, controller or another electrical component. DYU's proposed solution is once again for me to find a repair shop to diagnose the bike. This is simply not a realistic solution. The repair shops I have contacted are not familiar with DYU or this specific model, have no experience with these bikes and do not have access to the necessary DYU diagnostic information or tools. I don't think a customer should have to repeatedly find repair shops, organize troubleshooting and spend their own time trying to diagnose an electrical fault on a bike that is less than a year old and still under warranty. What makes this particularly disappointing is that I already followed DYU's proposed repair solution once, and the exact same failure returned shortly afterwards. At this point, I have spent far too much time dealing with emails, repairs and troubleshooting instead of simply being able to use the bike I paid for. I have now asked DYU for a proper and permanent solution – whether that means an appropriate refund/compensation, a replacement, or a repair arranged and covered by DYU through someone who is actually able to diagnose and repair their bikes. I will update this review depending on how DYU handles the situation from here. UPDATE #1: After responding publicly to my review and saying they wanted to find a proper solution, DYU has now offered me €100 as their “final solution”, but only on the condition that my warranty is closed and they will no longer handle any related faults with the bike. So I would be left with a defective e-bike, receive €100, and lose any further warranty support. I find this extremely questionable, especially considering the bike was purchased less than a year ago and the same defect returned after following DYU’s repair instructions. Needless to say, I have declined the offer. Update #2 – Resolution reached After a difficult and lengthy warranty process regarding the motor assistance issue on my DYU Stroll 1, DYU has now worked with me to find a resolution. Following further communication with their customer service team, we have agreed on €300 compensation for the motor assistance issue. DYU has also confirmed that this settlement does not affect my remaining warranty rights for unrelated parts of the bike. I appreciate that DYU ultimately took my concerns seriously and was willing to find a pragmatic solution. I will update this review again once the agreed compensation has been received.

Very expensive for a battery but service was quick and easy to order

Great customer service and a great bike I ordered a DYU D3S bike as a gift for my son. Unfortunately, the delivery was delayed by UPS, which meant that I had to buy an alternative gift for my son at the last minute. What really impressed me was how DYU handled the situation. They responded quickly, provided excellent customer service, and offered compensation for the inconvenience caused by the delayed delivery. Thank you to the DYU team for your professional and helpful approach. I really appreciate the quick response and the way you took responsibility for the situation, even though the delay was caused by the courier. Very happy with the service and looking forward to enjoying the DYU D3S!

You have been informative and responsive to me about my order

My wife bought a used ebike as a Christmas present for our daughter. Then, to jazz it up a little, I ordered a lock and rear basket from DYU's site. Unfortunately, I was sent a FRONT basket. I wrote, hoping to correct the error. The DYU team communicated well, and we exchanged several emails- ultimately resulting in my getting a rear basket AND a steep discount on the front one. I couldn't give them five stars, since they DID make a mistake, but I am very pleased with this company and how everything turned out. You need not worry about getting scammed by this company- they put a lot of effort into customer relations. I would give them an extra half star if I could- 4&1/2 stars!!

The bicycle arrived as expected. The only point is that there are a lot of pieces to connect to make it works. I needed help to set up it.

Great bike! Very impressed with it. Unfortunately all delivery emails went straight to Spam folder so wondered why I never heard anything after buying. Just to warn other people - check your Spam folder! Watched the video on you tube on how to assemble the T1 as no instructions come with it. Video was great, easy to put together and took it for a trial ride today, very impressed! Recommended!

Bought two e-bikes. Got a bit unlucky with the tyre that got flat on first ride. A second flat tyre after 2 days and now the third one after 7 months. Bicycle is decent and well built. The handle bar shakes when I don’t have my hands on it though. Lots of people are amused by the design and the foldable feature. Let’s see how it will be during winter (minus temperatures)