Cynthia I.
Très bien
Très bien, le vélo est génial, seul bémol 1 seule option d'envoi standard et si on préfère avoir un envoi super rapide ce n'est pas possible.

DYU is a brand under the Netherlands Dayu Intelligent Mobility Technology, the parent company of DYU, which has sold over 1,000,000 smart electric bicycles worldwide. DYU sells its own models of bicycles, as well as accessories and peripheral products for electric bicycles. Riders from over 60 countries are enjoying the riding experience offered by DYU!
DYU (dyucycle.com) has 198 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Cynthia I.
Très bien, le vélo est génial, seul bémol 1 seule option d'envoi standard et si on préfère avoir un envoi super rapide ce n'est pas possible.
marco
After nearly a year of use of the e-bike DYU T1, I've encountered several issues with this e-bike: Too heavy – It's impossible to carry, especially up stairs or into a car. Poor pedal assist – The assisted pedaling doesn’t work properly; you have to rely on the throttle every time you want electric support. Design flaw when folding – A cable gets in the way when folding the bike, and it often gets damaged or caught. Folding mechanism deteriorates – After a few months of use, the two parts of the bike no longer align properly when folded. Terrible after-sales service – Customer support is unhelpful and unresponsive. Do yourself a favor and buy from another brand.
Response from DYUSep 3, 2026
Hi marco, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the delayed response here on Trustpilot. We take feedback regarding product design, folding mechanisms, and pedal assist function very seriously. As we cannot locate an order directly under your profile name, could you please email us at [email protected] with your Order Number and purchase details? Our team would like to check your warranty record, review the issues you experienced with your T1, and assist with any necessary technical advice or replacement parts. Warm regards, DYU Customer Care Team
Zelimir B.
DYU bikes are an excellent price-quality ratio. The website is excellent, what you see is what you get, and the customer support is excellent.
Sandra M.
Very nice bike - prompt service and delivery
Db
Ty didn't respect warranty We're hard to communicate with
IGOR M.
Everything is Ok. But I ordered another bike, but after payment I received information that this bike cannot be delivered to Germany and I need to take another. OK. I took the other bike. Second problem is second wheel brake. It looks like it should be refilled by oil.
Response from DYUSep 3, 2026
Hi IGOR MOSALOV, Thank you for sharing your feedback, and we sincerely apologize for the delayed response here on Trustpilot. We appreciate your understanding regarding the model change due to German delivery constraints on your order . Regarding your note about the hydraulic brake requiring oil refilling, our technical team is always happy to assist with maintenance guidance or support for necessary brake service kits. If you have any ongoing questions or need technical advice for your e-bike, please feel free to reach out to us at [email protected]. Warm regards, DYU Customer Care Team
Salini
It's really good. I am totally happy to buy this
est E.
Très bons vélos. J’en ai fait acheter tout autour de moi et les gens sont très contents. Par contre surtout ne pas acheter sur le site: faux coupons de réductions qui font augmenter la note, sav hors de prix, et ne respect pas la loi française sur la consommation et droit de rétractation. Je passe une commande, quelque heure après suite à une erreur je souhaite l’annuler alors que rien n’a été ni préparé ni même envoyé, et ils réclament de conserver 5% du prix pour frais l’annulation de commande en invoquant leurs CGD. Mais leur conditions générales de vente sont illégales. Site malhonnête, à fuir. Il y en a plein d’autres revendeur et en plus j’ai vu après, bien bien moi s chers. Soyez vigilants n’achetez surtout pas auprès du site DYU!!!!