DYUDYU is a brand under the Netherlands Dayu Intelligent Mobility Technology, the parent company of DYU, which has sold over 1,000,000 smart electric bicycles worldwide. DYU sells its own models of bicycles, as well as accessories and peripheral products for electric bicycles. Riders from over 60 countries are enjoying the riding experience offered by DYU!
DYU (dyucycle.com) has 198 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Hervé C.
Don’t let yourself be fooled by these Chinese scammers. They collect your money without delivering to you, and on the 50th day they no longer respond to you. Save your money they only deserve prison !
Response from DYUJun 21, 2024
Hello, I'm very sorry for the bad experience you had. If you have any questions, you can contact our after-sales service email at [email protected]!
Mar T.
Schnelle Lieferung und alles war super verpackt! Das T1 kam auch völlig unbeschädigt an und war einfach zu Montieren. Ich kann da nichts negatives feststellen, im Gegenteil; bis jetzt alles perfekt gelaufen!
Kate
Ze leverde een kapot product. Niet te vertrouwen, bestel hier niet.
Response from DYUJun 21, 2024
Hello, I'm very sorry for the bad experience you had. If you have any questions, you can contact our after-sales service email [email protected]
Peter C.
Its impossible to contact online in the chat, i tried every day for over 2 weeks now, and I send also around 15 email to them and they only respond on one and only said we will get back to you tomorrow about your issue and that was one week ago now!! The problem is that my package is still not sent for over 21 days now, its still not handed over to shipping Company!!! This is crazy and its impossible to contact them!!! And now i can also edit my mesage here and say it took totally 6 months before i got my battery and as DYU answered to contact on that email adress, i already sent many email to them in that email adress but they only answer on one of my email and it took 2 weeks before i got answer, then i answered back again and asked again where is my package and the answer i got took 2 weeks to just answer my question!!! And as i already said it took a total of 6 months to get my package after i ordered it! This is so bad, and what if i need to buy new batttery again after 2 years, is it gonna take 6 months again if i order again??
Response from DYUJun 21, 2024
Hello, I'm very sorry for the bad experience you had. If you have any questions, you can contact our after-sales service email [email protected]
Leo W.
The delivery time is 5-7 days online, but it took 3 weeks in reality. I tried to cancel the booking but they insisted on charging me an 8% refund fee. Instead, they said they would give me 40 euros as compensation which has never come. Edit: Finally received the 40 euros refund on 8/10 as promised.
Response from DYUJun 21, 2024
Hello, I'm very sorry for the bad experience you had. If you have any questions, you can contact our after-sales service email [email protected]
Mr N.
Buyer be aware. Read terms and conditions. False advertising. Ridiculous attitude.
Response from DYUJun 21, 2024
Hello, I'm very sorry for the bad experience you had. If you have any questions, you can contact our after-sales service email [email protected]
