DYUReviews of dyucycle.com

Response from DYUSep 3, 2026

Hi Wendy Stoll, Thank you for your review, and we deeply apologize for the delayed reply here as well as the frustration caused when your package was returned by the carrier. We have located your order . Delivery issues due to courier weight limits are very rare, but we deeply regret how it impacted your scheduled plans and caused communication difficulties at the time. We hope our support team was able to resolve this for you by re-shipping your order or processing a full refund. If you have any remaining questions or need further assistance, please feel free to reach out to us at [email protected]. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Ester Gennari, Thank you for sharing your feedback, and we sincerely apologize for the delayed reply here as well as the frustration you experienced with your battery inquiry. Asking technical questions during initial support is intended to help us pinpoint battery and connection issues quickly to send the correct replacement parts. However, we deeply regret if this felt overwhelming or unhelpful. As we cannot locate an order directly under your profile name, could you please email us at [email protected] with your Order Number and purchase details? We want to confirm whether your warranty claim was fully resolved and assist you with any remaining needs. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Onur Halit Kasikci, Thank you for sharing your feedback, and we deeply apologize for the delayed response here on Trustpilot. We are truly sorry to hear about the multiple issues you experienced with the A16, especially knowing your son saved up for three years to buy it. We fully understand how disappointing this must have been for him. We take quality control, waterproofing, and component safety very seriously. As we cannot locate an order directly under your review profile, could you please email us at [email protected] with your Order Number and purchase details? We want to ensure that your warranty request was handled properly and see how we can assist you with any remaining needs for your bike. Warm regards, DYU Customer Care Team