Duluth TradingReviews of duluthtrading.com

Great quality. Unique styles. Friendly customer service. Especially the gardening overalls are very fashionable and durable. However, shipping is very slow and returns are expensive.

The pants aren't the right size.shipping was fast. Returns not so many easy I bought 2 pants and they came smaller than the normal size.i returned. And it took almost a month to get my money back and the charge me 7.99 the for returned pant so I paid 16 dollars for nothing. I hope they get broke.

Worst experience ever. Spent 200 bucks on 2 pair of pants as a birthday gift. They have shipped the item twice and still nothing. Even paid 25 dollars on 2 day shipping. Only answer i can get is your package is on its way. Tracking number says carrier does not have package. Poor customer service. Will not order from Duluth again.

On 9/22/2024 I attempted to place an online order at Duluth Trading Company's website but couldn't log in. I got a message stating incorrect username or password. But it was correct. Then I attempted to reset the password using the "Forgot Password" link. I tried the link several times. But I never received the email to change my password. Thus, the account was deleted by Duluth, probably in the fall-out from the Newell Brands acquisition. Goodbye Duluth Trading, it was nice knowing you.

I ordered a pair of overalls on sale for $45. After two weeks and no shipping notification, I contacted them and was told my order was canceled due to them selling out with no idea when they would restock. Less than 24 hrs after I received this information I got an email advertising another "sale" where the same overalls, same size, which supposedly were "sold out" were now $60. Again, I messaged support, asking why I'd been given incorrect information, pointing out this was fraud. They took several days to respond, but stated if I called a particular number, they'd put a note on my account and I could get the overalls for the original sale price. When I called, however, I was told the overalls were (shocker) sold out, even though I could find them and add them to my cart full price online. I reached out to email support again, they said they would put a note on my account so that I could get a different color pair for the same price but I had to call the number again. I called yet again. I was told they could not honor the original price for any other pair and the original pair was still sold out and I was given misinformation from email support. I could now purchase a pair for $90. I reached out again to email support asking for someone to please help me, which they have ignored. I have now wasted around 2 hours of time trying to get Duluth to honor a sale they made to me. Ridiculous. Happy to share screenshots of all this correspondence with anyone interested.

Good products but way overpriced. They like to use the USPS for shipping. It takes forever to receive an order; you cannot track it. It averaged 10 to 14 days to finally receive orders. Customer service is pleasant but unable to resolve issues. Love their stuff but will not order online from DTC again.

While I like certain of their products and have worn them for years, the on line ordering system is the worst of any on line retailer I have experienced. I guess those who really know what they are doing (Amazon) have me spoiled. It has been 6 days since I ordered and paid to include shipping costs and still cannot get any shipping information. I’ll have to find an alternative.

Duluth trading has good but way over priced items. Do not trust their choices for delivery vendors. Explore other options for your needs.