Duluth TradingReviews of duluthtrading.com

Horrible, deceptive company.they just lie to you when you have a problem and rip you off for there mistakes, they sent me the wrong items and want to charge me for the return instead of sending me the correct order. Incompetent thieves.

I used to depend on Duluth Trading for staples like their work pants, jackets, and particularly their mock-turtleneck henleys, which layered great under everything. But over the years, they started canceling a lot of things, or replacing them with really shoddy versions which superficially looked alike and had the same name in the catalog, but which wore out or fell apart almost immediately. And lately it's been a struggle just to get their web site to load. Like half the times I've tried in the last year it's been down, and it's down right now, and as been for more than two days. When I reached out to them, they didn't even know it was offline. They weren't using a web-site-uptime-monitor, and it's a month to Christmas, which should be just about their busiest season.

I love most of their clothes, especially the firehose pants and buck naked undies. Also like the flexibition pants. They have some real glitches to their online ordering which can be frustrating (something appears to be available on sale, but when you try to check out, it isn't - and they never correct it for weeks, so it feels like a bait and switch). I wasn't thrilled with how bad the snaps were on their old version of their dry on the fly shorts. These weren't cheap, even on sale, but became useless when the snap wouldn't stay fastened. They updated these now, but what if you own the old ones? I managed to get a seamstress to sew a button on and put in a button hole, and love the shorts, but this makes me wary. Still, I am a repeat customer because they design women's clothes with REAL pockets and functionality!

I have worn Duluth clothing for years and they are of the highest quality. I love the shirts that have the hidden buttons so that they don't gap at the boobs. I wear them for gardening. I have also purchased the sleeveless gardening shirts and they are favorites. They have excellent customer service. The clothes are very durable. I was very sad when my fire hose pants didn't fit anymore. They are the best for picking berries from my berry bushes. No thorns tearing my skin. Feels like a coat of armor. I'll be buying more items from them. Did I say I love the wallet I purchased from Duluth. I get more compliments on that one. I've returned items that did not fit many times without any problems. So disagreeing with the 1 star people. I give 5 stars.

On the website order page, it showed the color I wanted to buy, so I bought 4 (Christmas presents), then once order went thru, it showed they were all in black- not the color I ordered. No prob I thought, I've had this happen many times when ordering online, I can cancel the order quick and re-do it, but nope, says the orde can't be changed or canceled. So still no prob, I'll find the customer service ph# (which took awhile), and I called...and waited on hold for 10 min, and the customer service person told me it could not be changed, or canceled. I'd have to wait till I receivd it, then call back to do an exchange. Pretty sure they won't be on sale anymore.... How does a big company like this not have the ability (or desire) to be customer friendly with ordering online issues? Wish I had read reviews beforehand. Count me as a "Former" Duluth Trading Co customer!

I think their clothing has some cool features and suppose to be well made, love to try it. But if you live outside the USA it is impossible to order online because their online web store doesn’t accept international addresses without a valid US zip code. The problem is a simple to fix their web developer switches off the US zip code validation on international addresses, if the country code isn’t the USA. They could easily resolve but no amount of correspondence with their customer support team was able to make them understand or resolve. Their suggestion was to phone in my order from Australia. The other problem with their customer support is you receive a different contact on every reply. You have to reexplain your problem every time if unresolved. Look I hope they fix the problem of ordering their clothing from other countries and fix their customer service reps. They also should have a contact for problems their customer service team can’t resolve. Hope they resolve so I can order, I will update my review if they address my complaint.

I have now had two zippers fail in pairs of men's pants that were still in perfect shape. They will not replace or repair them despite the following claim. "We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don’t perform as designed. No Bull means if something goes wrong, we will always treat you right." I have blue jeans that are 40 years old and the zippers are still working perfectly.

i bought rain gear and live paycheck to paycheck so i had to save for this purchase. . i paid for it in full one day and the next day they charged me almost 70 bucks again for nothing. they said id get it back. but not for like 5 or 6 days. im sorry i didnt buy from amazon cause this never happens with them. this company was nice enough they just are ok with temporary sctewing paying customers over...