Duluth TradingReviews of duluthtrading.com

I bought their "lifetime" leather belt 8 years ago. They advertise this belt as "the last belt you will ever buy". They hype it up as a very well made specially designed item that will "last for decades". My belt says "lifetime warranty" stamped on the back. So when they belt started coming apart at the seams I called them about their "lifetime warranty". The representative told me the "lifetime warranty" is "in name only". Which means they just call it a lifetime belt but it's not. They told me "you got 8 years out if it, you should be happy with that". I told them their warranty was deceptive and false advertising.  It was BS. She immediatey told me she's could connect me to her supervisor.  The supervisor said "the belt is warrantied for life against manufacturing defects but not for wear". They told me to go get it sewn back together at a leather shop. Or send it to them for evaluation.  If they decide it's not a manufacturing defect they will notify me and won't send my belt back. These people are frauds. They use deceptive language but won't back up their claims and hide behind legal jargon to get out of their false advertising. I won't purchase anything from them again.

Really bad online ordering experience. Placed an order that was shipped quickly. Then, their shipping/delivering system had an “exception” and no longer had “control* of the order. Please say “lost.” Multiple emails and tracking time to finally get this determined. I was directed to Duluth to find out more. Emailed them and only gave them a biz day because I needed the items. No response. Next day, tried live chat.. No quick response so I called. ON hold for 20+ minutes, the rep was nice but couldn’t cancel. Needed to warm-transfer me to “John.” Of course, “John’s” mailbox was full because lots of people must have had “exceptions.” So my call was terminated with a cheerful “good-bye.” Tried calling again but it appeared live chat finally did its thing and the order was credited to my account. By my estimation I spent 3 hours trying to locate and cancel. Never again.

They offer IDMe discounts, but only to first responders and military. This is unusual. So much for “Health Care Hero”. Why not for nurses? Health care workers are always included in IDMe discounts for other retailers. This is a first for me. Maybe they don’t want to offer discounts to WOMEN. I was buying Christmas presents for my husband and sons. Not now! Guess I will spend my girly dollars elsewhere! Thanks so much for enlightening me, Duluth Trading Company.

My first order: received different item - good one. Second: canceled due unknown issue. Last one: no conformation email, no conformation after asked support, and shipped to wrong country. Update: Items arrived, and it's awesome. Issue was a label and communication, however items are great.

Love the store in West Chester, Ohio. Customer services is excellent.

Placed two orders from Canada, 5 weeks later one order has arrived with $ 40 customs duty owed and they are just now advising me that the second order had an out of stock item so nothing has shipped. Their shipping to Canada takes too long, they want you to wait 15 minutes in the queue if you call in to inquire, and they can't figure out what duty to charge. So no, their mail order performance to Canada is not acceptable and should not be undertaken.

Terrible customer service and mediocre clothing. Don't waste your time or money. All returns are $8 and the clothes fit weird, so you'll probably want to return them. Also the fabric feels cheap for how much it costs.

Hit or miss. I have absolutely loved some things but the Women's Buck Naked Bralette I just received was terrible. Really flimsy, no support bought it for my daughter and she was not happy. Waste of money.