Duluth TradingReviews of duluthtrading.com

Like everyone else my experience has been awful, I placed an order on December 3 and received a confirmation on 12/4. Since then I’ve not had any further correspondence. When I try to track my order, there is no tracking info. It only reads processing. I called and the recording stated it would be one hour or more to reach a representative. I opted for live chat instead. What a joke, it too never connected. It stated trying to connect and after several minutes it would ask if I was still there. I tried for 20 minutes and gave up. I called back and was told it would be 60-70 minutes. After 45 minutes the music stopped and I thought I was finally being connected. NOPE, they disconnected me. I emailed them to tell them of my experience and to cancel my order and behold, their automated email response said they respond in 3-4 days. As of now, I’ve yet to speak or chat with anyone, nor have I gotten a reply to the email I sent 6 days ago. They are pathetic.

I would give this zero stars if I could. It's been 10 days since placing an order. It hasn't shipped, there's been been no update whatsoever on status of the order, their online help system doesn't have any information, and I have been on hold for 90 minutes and counting trying to get through to an actual person. I get that the holidays are busy but there's not even any automated information sent out; it's like the order and my money all just vanished. Will not order from them again, and if you're considering it I would advise that you don't either.

Scanning issue with shipper but no communication or customer support! I placed an order 12/6 and noticed it hadn't shipped. I send an email to customer service and got no response. Finally I got through the chat. It initially said it was 9 minutes, but ended up being well over an hour. The agent said my order was processing and gave me timelines to expect for packaging and shipping -- which were 1-3 days for packaging and 7-10 business days for shipping. After I asked some clarifying questions, the agent got snippy and said it wasn't their fault there was a scanning issue. They NEVER said there was a problem -- just quoted me nonsensical times. Then, they said "We appreciate your patience," which is meant to trick you into being more patient! I appreciate good customer service and communication -- I got neither!

Wife order items on Black Friday, still haven’t received. Spent two hour on hold with customer service. They say it was delivered even though the tracking says awaiting to be shipped. Now they say it might get here before Christmas’s. Will never order again!

Ordered 12/7 and order has not shipped. I emailed customer service and got no response. I am trying to chat, but it’s been 20 minutes and haven’t gotten connected to a human. Despite all these issues, they continue to market and promote their sales!

What happened to this company?! Ordered late November and NO customer service on phone after waiting an hour three days in a row, nothing. No order information, nothing. As if company no longer exists? Once a viable, reliable experience but now I cannot recommend unless you enjoy endless frustration.

Man oh man, their customer service and shipping are truly horrible! I have been on hold now for 72 minutes trying to get answers on an order...seriously!?!? On top of their lousy customer service, their shipping issues are horrible as well. Things are shipped late, often times impossible to track.

Placed an order 12/5/24. Got an order confirmation. Its 12/13/24 and no shipping info. I've sent emails to customer service, tried chatting and called. No one answers any!! I thought this was a reputable company!!