DRPower EquipmentReviews of drpower.com

Very bad experience with DR, now owned by Generac. Have a 1990 model that my father owned and was passed down to me. It worked great, chain drive Briggs. Bought the new DR in April 2021 and gave the old one to son-in-law. After break-in per instructions, it broke during the first mow. Clutch went out. After 3 calls to DR, finally got them to agree to send me to local authorized mechanic for warranty work. Clutch went out. The warranty repair dealer said Generac made them take DR mowers as they were an authorized repair facility for the generators. Said they had no desire to work on the DR equipment but had to take it since they work on Generac generators. After a month, still no parts from DR. After several promises to get a return call from DR - nothing. Finally demanded money back. Took till October to get money refunded. Bought a Billy Goat from a local dealer in Tulsa, OK who was the previous DR dealer. They explained they quit carrying DR for the same reasons stated above - said the quality has gone way down in recent years. Maybe my experience is unique, don't know. Certainly one of the worst retail experiences I've ever had. For me will not buy DR in the future. Was looking to buy a back-up generator for my home. This experience has me wondering about their product as well.

Websites is very easy to use,streight forward no BS.

The service was friendly and good took time to make sure i would get the right belt.

I purchased a plow last year form you and used my generac credit card, however I was charged a $150 promotion fee. It was explained to me that it was a one time fee only and I would not be charged again. I paid the balance of a couple of weeks ago as I planed to by a walk behind blower this year, ( I did still make the purchase) however I’m being charged the $150 again on top of my order. I called and explained what I did and was told that it was my fault for paying the card off and now it’s a new promotion and I need to pay again. This was very upsetting to me especially when I’m just going to pay the card of when I get the bill. I still purchase from you only because of my previous orders that I am happy with and you do stand behind your products. However I am upset about the situation. I would also like to hear a response Thanks for your time. Bill

It was easy to find and order the parts I needed, and they arrived even quicker than I expected. That means less down time, which I appreciate.

Outstanding customer service! The CSR that helped me with my order went above and beyond, and here is why. I called for replacement handles for my 2016 DR Feild and Brush mower Pro 26 that I use on my remote Alaska bush property. It's 15 miles via 4 wheeler from the end of the road to my property, it's no easy task reaching my property. Round trip into town from the property is over 6 hrs. This area of boreal forest on the Kenai peninsula is so thick with trees brush and grasses you can't see 10' in front of you in most areas of my property, witch I had been clearing the trails by hand for over 5 years. Then came the DR. PRO 26, this unit was able to cut in trails and clearings in hours what used to take me weeks by hand with a chainsaw and hand tools. Its the Best equipment purchase for the property I made other than a chainsaw and Alaska chainsaw mill. My wife even commended me on the DR Pro 26 purchase. The CSR actually listened to my situation. He recommended purchasing all new mounting hardware for the new handles. At first I said no, Then it hit me! This gentalman is 100% correct! I thought to myself if I lost or stripped out any of the old hardware I would be unable to properly mount my new handles and possibly damage the new replacement handles or other components on my DR pro 26. 🤔 that's when the aha moment came to me, I said let's do it, I want my equipment to be 100% correct factory condition down to every nut bolt and washer. I explained to him I had just put in an order a week earlier for spare drive belts and deck belts and that I don't want aftermarket parts. After adding all the new hardware to this order it was still short for free shipping, the CSR then suggested new spark plugs and spare retaining nut for the blade as well and I get the free shipping. The CSR saved me, headaches, down time, travel time, and money 💰. Plus he is keeping my equipment in tip-top factory condition, and I like that. This CSR needs special recognition for doing an excellent job. All of your CSR'S need to hear about this and learn from his example of outstanding service. I'm proud to be a DR. Customer and will be so for life. Thank you DR. Team, and special thanks to this CSR. Yours truly Richard A Heipp

The customer service is terrible. Still waiting after 5 weeks for them to approve a repair after only three uses with the machine. By the time I get the brand new brush hog back, there will be snow on the ground.

Last year bought a DR Pro edger for $400. Other than a decent engine it's garbage! Must have absolute flat and straight surface to edge. Even the slightest curve or uneven concrete will either destroy the blade or chip your sidewalk/drive. Forget edging a garden. Plan on buying at least a dozen replacement blades and factor in concrete repairs.