DRPower EquipmentReviews of drpower.com

When can I expect my refund since I had to cancel my order due to ups. Ups postponed my delivery 3 times due to what they said was wrong address, I checked it 2 x it was correct.

I ordered pto wood chipper and extended shoot in July, They sent the shoot right away, it’s now September and still no chipper… They said it was on back order, now they say they’re waiting on parts.. I get it, shipments of everything are delayed due to the Covid backup, however, I’m disappointed that they still have them “on sale” on the website with no mention of the delay. I feel cornered because I already have the shoot. This sucks

I am satisfied with the customer service department and they were very helpful. I could see possible improvements in the shipping. I placed order over the weekend and now product is just shipping out Thursday.

Dr mower 685 premier mow ball bolt thread became stripped. Ordered parts so I could cut it off and replace it. Also ordered extra spacers . There wasn’t one originally or it wore out real fast because the plates had gaps when mow ball was tight.only two months old . Would have taken it back but tractor supply didn’t have any and I need this . Gave 5 stars because you people shipped parts fast. Thanks for that!

I ordered directly from DR on 8/1/21. Today is 8/24/21 and there has been no communication other than the initial confirmation of order. I checked the web site a few times but it always had my order as "not shipped" I never received a single communication about when I might expect the product, or that they were OOS or whatever else the problem seems to be.... Today, 8/24/21 I called to inquire why it has not shipped and why no communication. I was told it "will start processing" on 9/8/21...roughly 5 weeks after placing the order and whenever that "processing" is done, they will ship it which should only take a few days. It must be awesome to have a business so successful that you can get away with customer apathy.....If it was going to be a long time then they should state that right up front but are probably too worried about someone moving onto a cheaper option, which is not very hard, since they are charging premium prices. I chose to pay the price for what is expected to be and by reputation should be, a premium product. However, you can be assured it is the last money they ever get from me....I do not have over the top expectations but simply communicate and be transparent with whatever causes the delays. Even customer service, while nice & polite will talk around your question without answering it.

I placed my order on a Thursday. It was shipped on Friday. Since it was now a weekend UPS did not move it very much until Monday. It arrived on Wednesday. This was the 3rd time I have ordered from DR and overall I am satisfied with DR's online ordering.

I order,They ship,I like.Fast and easy experience

Timely, arrived 2 days early.