DRPower EquipmentWood Chippers, Brush Mowers, Stump Grinders, String Trimmers, Leaf Lawn Vacuums, Rototillers, Wood Log Splitters, Lawn Aerators, Lawn Mowers, and more
DRPower Equipment (drpower.com) has 638 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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aaron G.
No customer service. Have ordered parts and was told it would arrive in 3-5 days. Three weeks later no parts. Wrote them (you cannot reach them by phone...waited for 30 minutes on two occassions and no response) and they said part would go out in 3-5 days. That was two weeks ago. NO CUSTOMER SERVICE!!!!! HAVE BOUGHT TWO TRIMMERS FROM THEM BUT NOT AGAIN AS YOU CANT GET PARTS OR SERVICE FROM THEM.
James M.
I ordered a simple battery over a month ago. I currently own three of your pieces of equipment. Sadly, none of them were working. None due to a fault of my own. I have had zero communications other than you to tell me that my battery has been delayed and I should expect it by September 5 at the latest. It is a week past that and I still do not have a battery nor do I have any communication from DR whatsoever. I’m sure there are competitors out there and I will be searching for them adamantly in the future.
Karen K.
The item was delivered in a short period of time and on schedule. I had issues installing the belt but contacted customer service who walked me through it. I love this item...it is perfect for cutting the fields around our property.
Jose S.
The purchase process was fine but the after portion is what I am having difficulties with. The lack of a simple way to check on the status of my order is absurd to me. I have to call to check it. If you as a company can send me 10 advertisement emails after my purchase you should be able to send me an update on where my order stands or invest in a way for me to do it myself.
David R.
The customer service by this company is absolutely atrocious. They shipped us a DR grader that looked like it had been dropped off a forklift a dozen times...all 4 corners on the bottom were bent so bad the powder coat had broken off. They refused to replace the item and only offered to ship us new end plates that we would have to disassemble the unit and reassemble it ourselves. They claimed it was the shipper that damaged it but honestly I dont care who did the damage. It showed up unusable and I dont want to rebuild their brand new $1100 product for free. This customer service experience is one of the worst ive ever encountered. I will be purchasing from their Chinese counterpart in the future.
Terry C.
I don't normally write reviews. but this is the exception. Ordered trimmer / mower and took more than a month to arrive. Two calls, three excuses. After finally arriving, in the box (with the mower) is an assortment of colored markers and an eraser. Hardware to fasten wheels was missing. Had to buy my own hardware at Lowes. DR used to be an awesome company. Being bought out by Generac has apparently been a huge downfall for the customer. What is the matter with these people?
Mark W.
The parts department was very easy and nice to work with. He was helpful in finding the parts I needed and updating my account records.
scott H.
The person I talked to was very polite and helpful.
