DRPower EquipmentReviews of drpower.com

I am trying to purchase a walk behind string trimmer. The website says that it will ship between 1 and 3 business days. I have been trying since 7/18/25 to get it shipped, and I keep receiving excuses about the warehouse moving. Every time I contact customer service, I am told there are delays and it will be shipping within 5 business days.

Parts order placed early August and now it's September and nothing. You have to call for order status and it takes 20 min. for someone to answer. "They are moving warehouses and are backed up." This has been going on for a MONTH. did they not plan for a transition? This is summer, when the DR Power work gets done for most of us. It's 2025 and you don't have an online order status? Ridiculous. I wish I had Matt Bieber's direct number!

I purchased a DR push trimmer and it has had intermittent stalling issues ever since new. Come to find out, it was disassembled improperly at the factory and a gasket shifted out of place and was pinched, causing a leak at the carburetor. I did not bother to file a warranty claim and just ordered the replacement gasket from DR’s website. This was about a month ago and I still have not received it. I spoke with a service representative 2 weeks ago and was told that my order was going to be upgraded to expedited shipping and it would be shipped out on 8/21. As of yesterday, it still has not shipped out and when I called the company again, they told me that the new shipping date is 9/9. Are you kidding me? The customer service of this company is absolutely terrible. Judging my the countless other recent 1 star reviews on Google and everywhere else, it is apparent that DR Power Equipment is going downhill. I really don’t know how this company is still in business. Stay away!!!!!!!!

Placed order Aug. 7. I was told by customer service, the order would be out between five and eight business days. New update, it won't be shipped until September seventeenth. This company should quit lying to their customers and just tell them the truth.

I hate to write a negative review but they deserve it. Terrible customer service. I been calling since Monday morning its now Thursday without any luck. Phone rings as long as you let it with no answer and no voicemail.Numerous emails with one responce with suggestion to a link that did not offer any help. I just need a shift cable and cannot use machine in the meantime. No way to contact anyone that would respond. unbelievable

Have not received the order yet

The worst customer service ever. Ordered string a week ago. No shipping information received. Called customer service on hold forever. Called back and pressed number to buy something new and of course got right through, answered immediately. For some reason they couldn't tell me the status of my order. Was transferred back to the other line and been on hold listening to terrible music now for 20 minutes. Will never buy from DR Mower again.

Ordered a Premier Trimmer Mower August 13 ( on-line) received no updates on delivery except a number to call (888-545-6557) to “ check the status of your order” tried that number August 19, was put on hold. Finally gave up and tried the number the next day, each time with a progressively longer wait. Tried calling the sales line ( I knew someone would answer that!) and got a real live person immediately! This individual asked for my order number and was able to look up my purchase….apparently September 15 was the ship date… about a month after order. That would have been handy info to have when I placed my order initially, that way I wouldn’t have wasted my time, DR could also have sent me some communication explaining they were having some kind of warehouse issues and my order was a month out from receiving…. Apparently nobody thought to do that. I decided to go ahead and cancel my order but you have to go through Customer Service to do that…that’s right, back to the same holding pattern. I decided to read the paper while I waited…. 32 minutes later… I got a ( very apologetic) live person and was able to cancel my order. I see DR did charge my account 12.95$ for, I believe shipping, even though they didn’t send anything. I guessing I would have to call back the afore mentioned Customer Service line to get that amount refunded….. EPIC FAIL DR!!! Looks like shopping locally is the best way to go.