DRPower EquipmentReviews of drpower.com

I ordered some parts to repair one of my DR trimmers. I waited two months but my parts never were delivered. I cancelled my order hoping that generac would get the message, they didn't! I reordered my original parts and some other needed parts and they are doing it again! It doesn't take four months to relocate to another distribution center, the customer service employees are not telling us the truth!

Poor quality, ordered parts 3 months ago, still has not filled my order, but they cashed my check for everything . They have every two to three weeks sent an item like a bolt, or washer. If I ever get my full order, I will never do business with them again. Very poor management, call them weekly, don’t know if they can ever fill my order.

Customer service was very helpful and listened to what I called about.

I am still waiting to receive a simple order for a VERY badly made part for my lawnmower. It's now about two weeks since I placed and paid for the order.

Ordered parts trusting DR would ship in a timely manner as promised. 3-5 days I was told. It’s been over two weeks! Was told by customer service it would ship very soon over a week and a half ago. Still nothing. Nowhere on the website state shipping is delayed UNTIL the order is made. Totall BS!

The only thing I had to do to the field and brush mower was the throttle adjustment. It wouldn’t shut off. Premier 26.

THE LADY I TALK TO WAS REAL NICE. SHE KNEW WHAT SHE WAS TALKING ABOUT.WORKED TO MAKE SURE MY NEEDS WERE MET. WAS NOT PUSHY.THANK YOU.

Piss poor company. I purchased 2 battery powered chainsaws after using my Mother's. Within a year of my purchase, I was unable to purchase replacement batteries for my chainsaws. I contacted the company numerous times over the course of 1 year, to determine when replacement batteries would be available again, only to be told that they were having manufacturing issues (for a full year!!!?). In early 2025, I received a letter documenting a recall of the battery powered chainsaws my Mother and I had purchased. I submitted the required 'proof of destruction' documentation and serial numbers for the chainsaws submitted for recall, and inquired as to whether or not we would also be compensated for the chargers and batteries purchased for the chainsaws... answer was 'no'. Two months after submitting 'proof of destruction' documentation for the chainsaws, we received a check for significantly less than our overall purchases of chainsaws, chargers, and batteries. Poor customer service, poor product, poor company response to customer complaints. Piss poor. Buy Ryobi.