DRPower EquipmentWood Chippers, Brush Mowers, Stump Grinders, String Trimmers, Leaf Lawn Vacuums, Rototillers, Wood Log Splitters, Lawn Aerators, Lawn Mowers, and more
DRPower Equipment (drpower.com) has 638 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Ben
1 1/2 hours on hold to speak with Customer service. Now it's been several weeks and my order for parts still have not shipped. I'm about to cancel my orders, but that will be another several hours on hold waiting to speak with someone. Terrible.... DR/Generac should be ashamed of the team and representation of the brand!!!
Jim D.
Was supposed to have delivery on Aug 21. Was told driver would call 24 hrs ahead of time. Called this morning. They do not have my item in stock. Could be in stock this week Could be 2nd week of September. I am currently shopping Kunz. My brother in law had his delivered in 3 days. Will most likely cancel.
Howard P.
need an update on delivery date
Al Spiff C.
I own a string mower. The problems I have had: - the bump protector, which protects the spindle is made of cheap plastic and breaks easily, - The PTO cable jammed then snapped. I have been trying to get a replacement cable for over a month! It was very frustrating to talk to someone at the company. I ordered a cable and still haven’t received it. Calling the company about it was very frustrating because they don’t answer their phone; they just put you on terminal hold. Recently, they sent me an email saying they were sorry for the delay but that they had moved warehouses. This company’s customer service is the worst I have ever experienced. I recommend buying from a reputable company!
Stephen A.
I’m a verified customer I purchased New a DR chipper 4 inch. It would not start. Plain and simple. Just called DR was on hold the first time for 45 minutes, called back second time was 35 minutes before somebody picked up the line. They told me that they could have somebody pick it up and look at it, but there were no refunds. So if you’re thinking about buying these pieces of equipment, think twice, it’s a poorly engineered piece of equipment. And their customer service is very ineffective. Very disappointed., So if you’re thinking about purchasing something from DR, I would suggest you think twice.
Catherine H.
Would love to give a review on the actual product I purchased, except I haven't received it yet--nor has it been shipped--as of 8/19. Ordered it on 7/22 and every customer service person I've tried to get answers from indicates it will ship in 1 -2 or 4 days--along with their "sincere apologies."
wayne
The person I talked to answer all my questions and more was very knowledgeable.
Brooks C.
Quickly found what I needed with help from your representative. She was great.
