DRPower EquipmentReviews of drpower.com

I ordered a DR trimmer, 2 batteries, battery charger and extra string on April10, 2025. After much delay I wrote to inquire about the delay and was told the batteries were on backorder. Today, October 30, 2025 I called and was told the batteries were discontinued and I would need to order a different battery (another 2 months...if they even arrive before the end of 2026...) I was told someone called me in June of 2025 to explain the problem but I never received the call and there was never any other follow-up, so I have been waiting more than half a year for this product. Needless to say, the summer season has ended with out the proper equipment for my yard and I will have to sit on it until May of 2026 until it is needed again (all at my expense.) All I can say is "I'm one and done!!!"

I’m getting partial deliveries. I understand that DR Equipment is moving to a new warehouse I’m still waiting. And they’re having problems with shipping. I’ve also notice there’s problems with the online ordering. Hopefully, DR Equipment will get things straightened out.

The person who took the order 2-3 weeks ago and waited patiently for my return call remembered me and the previous conversation we had. This and she had my records almost immediately and this for a customer who purchased the machine in question 25 years ago. Just the age of the machine tells you something about the companies building standards. Customer service was a bit slow but I was told that this is the busy time of the year for DR. I also had an opportunity to recommend a similar machine to a fella that I met a while ago. I believe he will be ordering in the near future as I told him how satisfied I was. overall.

Your talking waiting on hold for more than an hour Then the part is 21.shipping is 12 wow Then ,7 to 10 days that's awful I ordered it Thursday its Monday It still isn't in ups handss That's awful customer service

DR Power has some amazing products, worth looking into, read up on them, check out all the comments from users, get in touch with customer service and ask all the tough questions.

first of all, I don't have parts from six weeks ago. Now I ordered and have no idea if I will ever get parts. I now have over four thousand dollars in DR products that I cannot get blades for.And you have the nerve to ask me if I'm satisfied.

Order was placed on Sept. 2. Weeks later I called to check status. Spent several mornings waiting for nearly an hour on hold before hanging up. Emails not returned. Chat on website is manned by people who give prewritten answers with no care shown for actually providing responses. Two items finally shipped after more than a month. The third has been 'delayed' again, and I was just told it would take 2-3 weeks before it may ship. I canceled it and was directed to fill out a return authorization request form to return the other items. Which I did. Apparently I'm to wait 1-2 more business days for a response. If it's not received I will be initiating a charge back with my credit card.

Ordered a part in August - it is now late October. Telephone service is horrible. Their follow through is non existent. They have never explained the delay. Meanwhile, my existing DR equipment is idle because of a cheap $24 part. Never again.