DRPower EquipmentReviews of drpower.com

I bought my DR walk behind brush cutter back in 2003 and just this year finally had to order some parts for it. I was totally happy with the customer service from the associate that took my call, in fact he reminded me so much of the "car talk guys" on NPR that I told him so and we had a good laugh about it. Bottom line, he represented your company magnificently. AND my parts where here long before promised, thank you for that.

The agent was very friendly and helped me troubleshoot my issue and made ordering a maintenance kit easy.

Bought an $800 trimmer and a $125 head. The head worked for 30 minutes then a spring popped out. A trimmer without a head is useless. They wanted $91 for the WARRANTY replacement on $125 part. And the warranty is only 90 days!!! DO NOT BUY!!! I've been waiting 4 days for someone to call me back to return it and I expect they won't call me. The last customer service rep I spoke to hung up on me. This is about the least professional company with which've ever attempted to work. Big mistake. Again...DO NOT BUY!!!

I can't imagine a company with worse customer service ever since it was acquired by Generac. I have been waiting for essential parts for my brush mower for over 3 months now. Every time I have contacted the company (by email... forget trying to call), they have replied that the order would be sent soon. Still waiting...

The person I worked with was extremely knowledgeable and I could tell she knew the DR brush mower backward and forward. It is a pleasure to deal with a true professional

Terrible customer service. Called and hung up after a 45 minute wait. Then entered the customer service chat and was assured my refund was being processed. It’s been 2 weeks and still no refund. They claim refunds will be issued upon receipt of package. Package was clearly marked with refund authorization as they instructed. Just send another email and hopefully will have a better outcome.

I have a DR brush hog and ordered a cable for. I placed my order on October the 25th. It had an expected delivery of a week. On the 30th, I called to see where it was in shipping and they still hadnt shipped it out. The shipping and billing address was reversed. Got an email on November the 2nd with a tracking number. Here it is on the 5th, and it has not been shipped yet! UPS says the tracking number is no good and no one knows where my order is! Very disappointed, as I really needed this part in a timely manor.

I have a DR Power EZ-Dial grader. The box grader does a much better job than I expected. The EZ-Dial elevation system is a major problem. It is a light duty system to control a heavy duty device. At the end of a grading run, the box is loaded with dirt & gravel which puts major stress on the 1/8" cable & its' crimped end fitting and all the internal parts of the system. And worst of all, customer service is non-existent. I've ordered parts on 2 occasions. Both times the shipping fee was almost as much as the parts. The most recent time took 3 weeks to get the part. I called after 2 weeks to check on it, was on hold for more than 20 minutes. The excuse I got was we are moving from one warehouse to another. I have been in email contact with their technical support dept., sending photos of the damaged parts. So far that has resulted in nothing except a brag about their 4 & 5 star reviews (on their own site). This system is designed to break down.