DropReviews of drop.com

I enjoy the site

I enjoy shopping with Drop, good items with competitive prices.

I like the new interesting products you guys come up with. When I receive an email from drop, it’s like getting an email from a very close friend who knows my interest to let me know about products that I might dig. Most of the time you guys are spot on and I get to see products that I didn’t even know I need.

Over all I like using the Drop service. My only frustration is in the length of time from purchase, the Drop ending, then to manufacturing and finally dispatch. I recently purchased a headphone dac/amp and it was dispatched the same day... awesome service. Other than that I am very happy and will continue to use the Drop service. Cheers Cliff

Drop has many good things to entice people like myself to shop there. I’ve been extremely disappointed with customer service as being dismissive. They seem to care less when customers have an issue. Prices have gone up on just about every item I have been interested in. When taxes were added to purchases Drop didn’t advise customers that this was going to happen. To me Drop knew what States was going to start collecting taxes and they knew when but didn’t advise customers. I contacted customer service and never even got a response which is sometimes the norm. No response as apposed to say Sorry we made a mistake. When products have issues getting support is also non existent sometimes. I wished they would provide phone contact support so that they could actually respond to customer concerns.

This site used to be appealing to shop on. It had great deals on fountain pens or just pens and other accessories like kitchen utensils. It still had great deals on audio, but they have since strangled the pens department. They have expanded the mechanical keyboards department and that is great however whoever manages the site is very chaotic and disorganized. An example is the 2019 Re-Cap. There was no indication the thumbnails were expandable to show that the keycaps available were different from the stickied note links provided. All you need to do is take a look at the number of complaints in the Discussion forum. Perhaps the Re-Cap was too big of a project. Perhaps the Re-Cap can be broken up into 2 events. Why have all unsold inventory on sale at once? Chaos and in the end, I have lost interest in shopping with the site. The site features good items like Grip6 belts --which I saw, but eventually purchased off their official website. Things like their audio section are great and I was tempted to purchase the Tin T2 and the Tin T3, but ultimately decided to buy it from Amazon. I'm not sure I'd want to buy from a store or company that only has excuses when customers complain. I'd rather not give you my money. Gave me a bad taste in my mouth and now I'm choosing not to shop on your site if I can. Unless you are offering items that cannot be found anywhere else, such as Group Buy Key Caps and KeyBoards, I am certain I can buy these items elsewhere. I am taking particular offense from Elbert Suen who has repeatedly dismissed not only my complaints about that sale, but others as well.

Good community and some good deals. A lot of their deals aren't really that great, but the products they've started to make are usually pretty good bang for the buck and good production quality

Great products and excellent service/community outreach.