Donner MusicReviews of donnermusic.com

I ordered a piano for my daughter's birthday. However, Donner was on holiday for the Chinese New Year for 2 weeks. Once the Chinese New Year was over, I received an email apologising and a plan on when the piano would arrive. I was happy with the plan and the piano arrived. My family are now enjoying the piano. Thank you for your communication throughout my transaction.

Encomendei no dia 27/02 um Donner DEP-1S Digital Piano Kit com o X-Stand × 1 e um banco X-Stool. Recebi o banco a 5/02. O Kit do Piano não estava na encomenda, a qual recebi separadamente no dia 06/02. O material parece cumprir, tudo funcional e parece adequado e resistente o suficiente para aprendizagem do meu filho de 6 anos. À parte da entrega da DHL ter sido fraca, sem aviso prévio e depósito num ponto de recolha quando era suposto entregar em casa, nada a dizer quanto à DONNER que cumpriu.

Truly a garbage company with the crappiest customer service. $950 piano was delivered broken and haven’t heard back from them for almost two weeks.

(Uk) Ordered a DDP200 Pro Saturday and it had arrived by Tuesday. Impressed considering the experience shared by others. Great piano, well made and easy put together, quite heavy when assembling but solid for use. One tiny criticism, I had an email confirming the order and shipping immediately. However the courier hadn’t collected it at that point. So order seemed in limbo for a day, caused a little unnecessary confusion.

Donner Music is a horrible scam company. They need better customer service and won't process returns. Should rebrand the company as Donner Family Music

commande N° SP000624396 passée le 11 fevrier 2026 a 21h00. Recu le 16 fevrier . Pas de soucis! La communication pourrais s'améliorer avec envoi de mail, pour le suivi ,le transit du colis

J’ai passé une commande SP000624136 Donner Music France le 31.01.26. Le piano que j’avais commandé n’a jamais été expédié, alors que le casque est arrivé seul. Le service client est quasiment injoignable et ne donne aucune solution. Ils disent contacter le transporteur sous 3 jours ouvrés pour régler le problème, hors il est indiqué que le piano n'a jamais été expédié donc le problème ne vient pas du transporteur. 2 semaines plus tard, aucune solution, et désormais un mail pour prévenir de l'absence du service client pendant 2 semaines pour cause “Nouvel An chinois”. Quelle incidence puisque j'ai contacté le service client français ? Et que le piano est senscé être expédié d'un entrepôt allemand comme indiqué sur le suivi DPD.. J’ai demandé remboursement ou expédition immédiate, mais aucune action concrète n’a été faite. Actuellement en contact avec la DGCCRF pour récupérer mon argent, je ne peux que vous déconseiller fortement d'acheter sur Donner Music France.

Avoid! Zero stars if that was an option. Complete shambles to order, mix ups with payments, cancelled orders but no sight of refund, yet automated emails about preparing for despatch despite cancelling orders! Quick to grab your money, unlikely to send your purchase. No customer service, cannot be contacted. Avoid at all costs!