Donner MusicReviews of donnermusic.com

Joining the list of disappointed customers I'm still waiting a piano ordered 3 weeks ago. Donner Music doesn't answer to my mails and I've no idea of what is going on.

I ordered the DDP-80 digital piano for my 8 year old Son. His Tutor pointed out that the right pedal is faulty and doesn't work. I emailed customer service. Moria was initially quite helpful and said a replacement will be sent out. Almost 6 weeks later, I'm still waiting for my replacement and they have now started to ignore my emails and request for tracking info. Their customer service phone number is currently disconnected. Fraudulent company with pathetic customer service. Think twice before buying anything from them.

Pianola ordinata il 2 dicembre 2024, da loro comunicazione e dal sito del corriere GLS, risulta spedita il 3 dicembre dalla Germania, ad oggi non è ancora arrivata. Ho scritto e il servizio clienti mi dice di avere pazienza, non c'è un numero verde per parlare con qualcuno, chiamando il corriere non si risolve nulla. Pessima esperienza!!! se potessi cancellerei l'ordine e comprerei altro.

Ya os he escrito a muchísimos correos y nadie me contesta. El producto aparece que alguien lo recibió en Alemania. ¿Podéis devolverme mi dinero? No quiero esperar a ver como se soluciona eso, prefiero comprar en otra empresa. Gracias. Este es mi número de seguimiento CI400426077DE

Update, 16.12.24, in response to my review I have indeed received an email from Donner Music telling me that my parcel according to the the tracking company has been delivered and I should check with a neighbour, this is a 32kg parcel that will be quite large and my friendly neighbours who we have have known for years would certainly let me know if hgatvis not the case they have suggested I contact the tracking company for updates. Strange as when I check the tracking number with the tracking company it still shows my order as sitting with XDP somewhere, who knows where. They don't respond to emails either and their live chat is never available. So I sent a screen shot to Donner Music today showing them my tracking information, I expect they will send some scripted answer in due course, possibly telling me I need email them for help, or email the tracking company etc etc etc. It will be interesting to see what happens next, not alot I suspect. ----‐------------------------------- So today I received an email to review my purchase with Donner Music, I really had to laugh, you mean the order that I have not received yet, the order that I have emailed you about repeatedly and only received one reply telling me to be patient and offering me a link to track my order that signs you up to a subscription for tracking parcels of over £20 per month. This is by far the worst company I have ever ordered from,no customer service, no contact number, I wonder why. Email address that no-one responds too. I am in the process of claiming my money back on my credit card however will be too late for my boys Christmas. Avoid this company at all costs. So unbelievably disappointed I cannot even put into words!

Ho ordinato un pianoforte elettrico che risulta spedito e in consegna dopo due/tre giorni lavorativi. A tutt’oggi non ho ricevuti nulla. In compenso mi sono arrivate due mail dove mi pregavano di raccontare la mia esperienza con il prodotto ricevuto! Ho scritto due mail per avere chiarimenti ma non ho ricevuto nessuna risposta. Ma come è possibile. Pessimo servizio, vorrei poter tornare indietro e cancellare l’acquisto, assurdo che non esista un servizio telefonico e che non rispondano alle e-mail!

I placed an order that was delayed and didn’t know that it was coming in 2 different shipments. It was a gift for my son that lives out of state. He doesn’t prefer the item and I want to return it but no one is responding to my emails and there’s only a 30 day window. There’s also no phone number. I would not recommend the service of this company.

Dieser Shop ist eine Katastrophe!!! Bloß die Finger weg. Ich habe eine Gitarre bestellt, die Ware ist nie angekommen, natürlich habe ich mit Vorkasse bezahlt. Der Service ist nicht erreichbar und auf die E-Mails reagiert niemand. SPART EUCH DIESE MÜHEN!!!