Donner MusicReviews of donnermusic.com

Absolutely terrible customer service. We purchased a saxophone from this company, which broke within the 2-year warranty period. They advised they would send a replacement, then claimed they didn't have one so would refund, then just repeatedly made excuses why they hadn't processed the refund so we're now £330 out of pocket. They clearly had no intention of actually refunding our money.

Ho avuto un problema con una chitarra elettrica volevo restituirla, dalle recensioni sembrava di ottima fattura ma suonava male i materiali erano scadenti, ho rimesso tutto nello scatolo ho aperto delle procedure per restituirla, la sede principale non è in Germania ma in Cina dove vengono prodotte perciò dovrete rispedirle indietro in Cina a spese vostre anche se loro cercheranno di darvi indirizzi sbagliati per truffarvi. Morale della favola, alla fine lo dovuta tenere perdendo i miei soldi. Perché restiruirla indietro ovviamente spedirla in Cina mi costava più del valore del prezzo della chitarra stessa.

avoid at all costs I made the mistake of not doing my usual duel and looking at reviews for online shops I hadn't heard of, and now I'm paying the price with Donner. I purchased a piano for my daughter two weeks ago and have yet to receive it. The website still says delivery will take three days, and there are only two items left in stock, so they are clearly using misleading sales tactics. Have had 2 emails from customer support without any sort of explanation other than "please be patient". emailed to cancel the order 3 days ago and haven't had any reply and i strongly suspect its going to be a battle to get my money back or the piano will random turn up at our house and dumped by courier. Have had to ask amex to investigate. Really bad company, and once they have your money, they disappear

Great customer service.Had an issue with the guitar which wad promptly rectified.I have purchased a few items and have Never had any problems with the customer service.

Una stella perchè meno non si può dare! Aspetto il mio pacco che è stato inviato per errore loro prima in Germania e Poi in Spagna. Io ho già pagato. NESSUNA ASSISTENZA, si rimbalzano! MAI PIU'

SAVE YOURSELVES UNNECESSARY STRESS AND STAY OFF DONNER PRODUCTS. I bought their DDP-200 but got delivered a broken piano. They have refused to engage my request, not even to return, but just to replace (like any decent company) a broken product I made the mistake of buying from this company.

I put a D1 drum machine in the cart on their website, and when I changed the payment to CAD it redirected me to the Canadian site and the wrong product was placed in the cart (Donner B1 - I already own one so didn't need it). I didn't notice this until later when I looked at the order email. I contacted the customer service email the same day, and asked them to cancel. They did not get back to me for several days, at which point they had already shipped the item. They responded to my initial email on Dec 26th. I asked them to look into the issue, they took several weeks to respond (January 14th), while I had to reach out several times, and when they did, they said that they determined that 'maybe it changed when you went to Canadian site, but we are not going to refund the return shipping.' I sent the item on the 15th of January, paying shipping. I didn't hear back from them and had to follow up several time; they took another two weeks to get back to me and informed me that the postal service lost the item, and that I would have to file a lost claim. Part of filing the claim requires the receiver (Donner) to confirm that they didn't receive the item. They did not answer Canada Post, and still have not answered my emails, so the claim has been suspended. They have consistently fumbled this interaction, and I will not be purchasing anything else from them based on this experience, and would not recommend them to anyone.

Awful customer service. I received a faulty Hush X guitar. The lower stand doesn’t connect properly (one of the main selling features) they have basically said that the guitar is still playable so don’t worry about it.