Donner MusicReviews of donnermusic.com

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It's terrifying how nobody actually responds. They make themselves look like they're a European brand which is where I am, but it seems like it is Chinese, so everything is far and they don't seem to actually care about their customers.

This review is for the UK arm of Donner Music, bearing in mind that many reviews here are about the US arm of the company. I recently purchased a music stand on eBay from the UK arm of Donner Music and their service, communications, speed of delivery, price and the product itself, could not be faulted. I'm very happy and would buy from them again. I speak as I find.

If i could give a 0 I would. Customer service is absolutely atrocious. 3 weeks ago I ordered a piano; the stool came, no piano at all still. No response from them, nevermind an apology or refund. Absolute shambles. Avoid avoid avoid

Ordered a piano and barring a couple of issues with length of time for delivery, and 2 screws missing, Donner have been excellent. I've just saw all of the poor reviews and can't help to disagree. I'm not saying their experiences weren't great, but as for my own, Donner were brilliant and very prompt. They were quick to reply, offer resolution, and sort everything ASAP!! I'd give 5, but for those mishaps I've went with 4. Thanks, Donner....looks like you may need to work your magic with others however.

Dauernd bekomme ich Emails obwohl ich extra eine Mail an Donner geschrieben habe, dass ich keine Mails mehr erhalten will.

Saxophone went wrong within the 2 year warranty period. Initial contact to the support email address provided reassuring communication stating that whereas they couldn’t fix it they would send a replacement. But no replacement ever arrived, further emails advised that they were out of stock and a refund was the only option available, which we confirmed was acceptable. Over the following two months we received many emails with excuses of refund delays and never received anything. I presume their policy is to never refund and just keep responding until the customer gives up emailing them. I’ve now purchased a replacement from a reputable company. Hopefully this review will warn others of the trap in purchasing from this company if anything goes wrong.

I ordered a guitar from them a week ago (DST-700) but the wrong color was sent. I asked to swap it out and they told me to refuse UPS delivery and contact them again and they'd send the correct version. That's been nearly a week. Since I refused to delivery, I've tried to contact them via email, phone and social media and they are not responding at all. The phone numbers they list on Facebook and here at Trustpilot are not working numbers either. Now I'm out over $300 and I have no guitar. Be wary of Donner. You may get lucky and get your product, but if you have ANY kind of issues whatsoever that involve dealing with customer service, forget it. You're more than likely not going to get any help at all. I've had to dispute the charge now since they stopped responding. While the dispute is being considered, my money is in limbo until they respond or three weeks passes, whichever comes first, and I'm unable to afford to buy a guitar elsewhere. I certainly hope they respond, but I'm not holding my breath.