Cindy P.
DO NOT USE
DO NOT USE. I've reached out to them 2 weeks ago and many times in between and STILL have no response - I've been out of meds for almost 3 weeks and no end in sight. They're quick to withdraw my monthly membership amount but impossible to get a hold off and have no customer service number. It was a bit smoother when they worked with RX outreach because you could just send your meds and they would ship it, but without explanation they just stopped working with them and are now taking ages to make a simple pharmacy change so that I can get my RX filled.
Response from Done.Oct 11, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.