Done.Reviews of donefirst.com

Care provider took time to hear my concerns, and worked with me to find the appropriate path forward- easy communication and logistics

This company is supposed to refill your prescriptions in 1-3 days after submitting the request. However, it always takes much much longer than that. I requested a refill on 1/12/24, and nothing happened until today, 1/18/24, where my profile now says that I have one more day until I can request a refill. This does not make any sense, because I was able to refill my script as early as 1/11/24. This is a very shady business with terrible customer service. It also took over 2 months to get a receipt that would be accepted by my FSA provider. I bet when they see this review, they’ll badger me numerous times to update my review like they did the last time I had issues with donefirst.

The Done clinic and staff are friendly, knowledgeable, and supportive. It is easy to keep track of appointments and other reminders. All messages and requests are managed quickly and efficiently.

So far so good! I love my provider, and customer support is great for when things don't go as planned

The website claimed to only charge $99. Instead they charged me $200. I went through the appointment and explained my symptoms. An hour later I was denied treatment without an explanation. When I tried calling customer service to ask about the billing, my phone was blocked. They never responded to my emails either. I had to use my friend's phone to call them and the agent said that he was sorry but was nothing he could do.

Many people in these reviews are clearly not taking the time to understand the structure of the done system and are not knowledgeable about virtual care in general. Done Care Team can handle almost any issue you might have, from prescription issues to insurance inquiries and everything in between. They worked closely with my pharmacy to uncover a shortage in my area and let me know my prescription was on back order. They spoke with my pharmacist who was unable to give them an eta on a re stocking of the medicine. They confirmed with a nearby pharmacy of my choice that they indeed had my medication and there would be no issues providing it. My provider Carlton went above and beyond and even took extra time to truly inform me of the stigma surrounding mental health treatment that prevented me from seeking out proper help in the past. Done really does care and it was the best decision I’ve ever made that has improved my quality of life greatly.

Only giving one star because is not possible to give 0. Horrible communication, they take more than weeks to authorize the prescription, last time I was off my medication for a whole month just because the doctor didn’t issue anything

Done literally stole hundreds of dollars from me in seconds. The site is a scam. Customer service rep Fherlyn basically said Im SOL with no chance of recovering any money back. Then after 4 calls they only refunded half of my money. Its a great name, done. I can't wait until your whole company is done. Trust pilot says 165 people read my review and that makes me smile because you know the money they would've spent is waaaay more than what these morons should've refunded. Done.