Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Alexandra R.

Jan 23, 2024

i would give 0 stars if possible

i would give 0 stars if possible. i was heavily targeted on Instagram by this company and decided to give it a try. had a consult with basically a psychiatric nurse practictioner i.e. not an actual doctor. then i was never able to actually GET the medication he prescribed because this company doesn't work with any of the normal major pharmacies like rite aid, cvs, or walgreens. all of the small local pharmacies in their directory were somehow out of business. so after a few failed attempts at getting the medication i decided to cancel and figured i could follow up with my primary doctor. never got an email confirmation for the cancelation (didn't really think of it at the time) but then got charged a month later $79. went back to the site to see what was up and go through cancellation AGAIN as well as a message to support. AGAIN after canceling i did not receive any kind of email confirmation from their system (which i know should be automated) and support basically said they couldn't provide a full refund without those confirmations. like what do i have to do, record my screen? it's not my fault their system failed to send out the confirmation. Anyway they refunded me $15.80 and said that was the max they could do. needless to say i filed a claim with my bank. AVOID this company unless you literally have 0 other options.

Response from Done.Jan 23, 2024

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.

About Done

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

Done reviews

4,022 approved reviews, newest moderated first

Robert H.
Jan 24, 2024
I’ve been trying to get my prescription…
I’ve been trying to get my prescription renewed for weeks now and no one has responded to any of my contact attempts. I’m a customer in good standing with current payment. I am not receiving the care that I have paid for and am entitled to.
Response from Done.Jan 25, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
E. D.
Jan 24, 2024
Total Scam
Total Scam. They took my money and called in a prescription to a pharmacy that closed years ago. They don't work with any pharmacies in my area, but didn't tell me that until after I paid $199 for the first consultation. I tried to contact them for days with no response. I have now read the reviews and see that others have the same issues. SCAM!!!!!
Response from Done.Jan 24, 2024
Thank you for bringing this to our attention. We are continually upholding our providers to a high level of service so we are investigating to see where we could have improved. We're so disappointed that your experience does not meet our high standard of care - please reply to our request for information so that we can make sure your issues are resolved.
SANIL P.
Jan 24, 2024
Just terrible!
Wow!!!! Just wow!! Amazed at how the federal govt allows a company like this to operate! Seeing the reviews on here and bbb more then half the comments are negative and 1 star. Mostly everyone was charged without a refund for a service they didn’t get!! This is fraudulent behavior! As much as they would like to say that the service was used by having a 5min consult with a registered nurse is ridiculous. Especially when the plan the rn sets forth isn’t carried out on dones end!! If you calculate all the charges plus monthly fees based just on negative reviews it’s over 2 million in fraudulent charges. In the next week I’ll be reaching out to The Texas medical bored And the medical bored of California!! Also I’ll flag all advertising as misleading and fraudulent on instagram and fb as i wouldn’t want anyone to get scammed!
Response from Done.Jan 24, 2024
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure that your concern is well taken care of. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Alexandra R.
Jan 23, 2024
i would give 0 stars if possible
i would give 0 stars if possible. i was heavily targeted on Instagram by this company and decided to give it a try. had a consult with basically a psychiatric nurse practictioner i.e. not an actual doctor. then i was never able to actually GET the medication he prescribed because this company doesn't work with any of the normal major pharmacies like rite aid, cvs, or walgreens. all of the small local pharmacies in their directory were somehow out of business. so after a few failed attempts at getting the medication i decided to cancel and figured i could follow up with my primary doctor. never got an email confirmation for the cancelation (didn't really think of it at the time) but then got charged a month later $79. went back to the site to see what was up and go through cancellation AGAIN as well as a message to support. AGAIN after canceling i did not receive any kind of email confirmation from their system (which i know should be automated) and support basically said they couldn't provide a full refund without those confirmations. like what do i have to do, record my screen? it's not my fault their system failed to send out the confirmation. Anyway they refunded me $15.80 and said that was the max they could do. needless to say i filed a claim with my bank. AVOID this company unless you literally have 0 other options.
Response from Done.Jan 23, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Roman P.
Jan 23, 2024
They were very helpful and straight to…
They were very helpful and straight to the point.
Response from Done.Jan 23, 2024
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Sandra B.
Jan 23, 2024
Beware!!
Beware!!! They took my money, refused to send it back. Did not get any medication either. Have been going back and forth to get it back. They tell me their policy states no refunds.
Response from Done.Jan 23, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
customer
Jan 22, 2024
Warm and caring doctors
Warm and caring doctors, prompt replies....just a great service all around
Response from Done.Jan 23, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Ariel F.
Jan 22, 2024
Extremely thankful this service exists.
Extremely thankful this service exists.
Response from Done.Jan 23, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Done.Reviews of donefirst.com

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Done.Reviews of donefirst.com

Done reviews

I’ve been trying to get my prescription…

Total Scam

Just terrible!

i would give 0 stars if possible

They were very helpful and straight to…

Beware!!

Warm and caring doctors

Extremely thankful this service exists.

About Done

About these reviews

More in Mental Health

Emotionalsupportanimal

The Trichotillomania Relief Specialists™

Stop Drinking Expert

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Done reviews

I’ve been trying to get my prescription…

Total Scam

Just terrible!

i would give 0 stars if possible

They were very helpful and straight to…

Beware!!

Warm and caring doctors

Extremely thankful this service exists.