Rachel A.
Very kind and helpful
Very kind and helpful
Response from Done.Feb 8, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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4,022 approved reviews, newest moderated first
Rachel A.
Very kind and helpful
Response from Done.Feb 8, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Jennifer S.
Shows no concern for patients. Failed to respond for A MONTH to messages sent via the patient portal. While I continued to send follow up messages, and keep my account current. My new provider never showed to the appointment I waited OVER A MONTH for. Meanwhile, I am, and have been, out of medication. Who knows when or if I'll get a response. Very unprofessional, inconsiderate treatment of patients. Terrible delays in response times.
Response from Done.Feb 8, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Nick
This is just a hassle free way to get the adhd medicine you desperately need. This is a chemical imbalance that is crippling to a person's success in life. I appreciate the Doctors here recognizing that. A lot of Doctors in the past didn't understand me. Now i finally have one that does! Thank you
Response from Done.Feb 8, 2024
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Tik
Edited update and star updated to 4: as of my latest appointment with the Dr., my medication has been adjusted and the meds just came today. Hopefully this is the last adjustment that will be needed and from here on our it will be smooth sailing. I am making an appointment one month out (earliest available) in case I do need another adjustment. Initial review: I have had issues with Done almost from the start. At one point my provider ghosted me for over a month and finally they had to give me a new provider. Meanwhile for an entire month, messages went unanswered, I ran out of medication. Finally they assigned me a new provider but then they somehow didn't switch the backend so all my messages were not going to my new provider. That was another wasted couple of weeks where I was writing messages into the void. I at least have got my medication now with more on the way, though the dosage is not enough and I couldn't contact my provider in time before my medication renewal to request a new dosage (because of my messages going to the wrong place). This would be one star but I doubled it to two since they have slowly been fixing their issues. Pros: They're cheap, and once everything is set up, it's all pretty streamlined and easy, but getting to that point can be arduous. Cons: You get what you pay for. Appointments are short. Slow responses (3-day response window) Appointments are hard to get (about 1 month in advance) Their marketing claims 24/7 support but there is actually a 3-day turnaround for messages. (they have 72 hours to respond to your messages so it's not actually 24/7).
Response from Done.Feb 7, 2024
We are always trying to find ways to better serve our patients, so we are grateful for your feedback. We've reached out to gather more feedback so that we can gain better insight into how we can improve.
Kyrstin
I like that my clinician as well as the rest of the team listen to any concerns I have and work with me to take care of them, they respond quickly and are always friendly.
Response from Done.Feb 7, 2024
We appreciate you taking the time to leave your thoughts! Patients are our top priority - we are constantly working hard to remove our community's barriers to high quality care. I am so happy to see this positive review. Please do not hesitate to reach out with any feedback on how we can improve our services in the future.
JAMES L.
Absolutely life changing.
Response from Done.Feb 7, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Jean M.
Stay away!! They say they have 24/7 support, but it could take sometimes a week for a response! You will run out of medication every month before they will take the time to refill your meds! Most pharmacies will not deal with these people and you will end up with a mail in pharmacy which is more money and more time before getting your meds! My meds were 2 to 3 weeks late every month!! They have no problem taking your money on time!!! STAY FAR AWAY!!
Response from Done.Feb 7, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Pete F.
In over six months of belonging to this...site, I've received ONE single prescription. For $700+ or whatever I paid for this scam.
Response from Done.Feb 7, 2024
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.