AB
Done has been a terrible experience
Done has been a terrible experience. I was with a provider for 8 months. FEB 3rd I had a follow up appointment and talked about increasing my dosage. It was agreed upon by me and my provider. My provider said he would send my prescription in immediately. He did not and I did not get a provider transfer for 15 days. Done did nothing to help other than apologize and tell me they couldn't get ahold of my provider. I was charged $100 for the appointment plus monthly. I finally got a new provider and she corrected the issue. This is a joke. You have to come up with a better answer than sorry for the inconvenience. You cannot put someone on a CS for 8 months then ghost them through your platform.
Response from Done.Feb 20, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!