Done.Reviews of donefirst.com

A few weeks ago, I realized I was going to run out of my meds. After a prior experience with being ghosted and given the runaround - appointments rescheduled for times I couldn't be there - I had returned to a meatspace psychiatrist to manage things. She was murdered, and I figured I may as well come back to Done to at least get this prescription while I tried to figure out a more permanent solution. After being charged a reactivation fee and being told I couldn't continue with my prior provider because I needed a New Patient Appointment, I was scheduled for a 5 am appointment. Now, with ADHD, sleep is incredibly important, so my first instinct was to reschedule - until I realized they have a 48 hour cancellation fee, and I was given this appointment with less notice than that. Well, I'll suck it up, right? The new provider never showed up. I let them know my availability for rescheduling. They scheduled me, with less than 24 hours notice, for a time when I was supposed to be in class (as the teacher, so I couldn't just not show up). I scrambled to find someone to cover that class, and then discovered that the school wifi does not extend to the parking lot. After providing my phone number for her to call me, I... never got a call. So now is rescheduling AGAIN. I did everything I was told to do and set up an appointment for this afternoon. I got confirmation texts yesterday and the day before. I got a text today that oopsie-doopsie, teehee, we had to cancel! And now you're out of free appointments for the month, oh dear, would you like to pay us to let you schedule a new one?

I went two months with no response and they still charged me. I was enrolled for longer than that and the provider refused to call my previous provider to see my correct dosage. Instead, they would have me start at the lowest dose. If it didn't work, they would start me on a low dose of a different medication. One time, they 'accidentally' still gave me a base dose when the provider said she would increase it. It is all to keep you along paying unnecessary membership fees. Eventually, like other users have stated, you will get ghosted by your psychiatrist.

Ghosted by therapist, left hanging with no refill or reason why I couldn’t get one. I was just given generic robotic automatic messages anytime I tried to ask for a refill. I sent probably 10 messages and never got answers or a real person. Now I have to “raw dog” life with no meds. Wish me luck. I will be cancelling.

The nurse was great and the appointment was scheduled promptly. But the company failed in everyway. The left hand doesn't connect with the right hand and just keep sending you automated msgs that they are working on the problems. Never rec'd my RX. 200.00 down the drain!

This is a horrible way to get a prescription , no option on site to get a refill , no option on site to request your past doctor? no customer service phone number to call ...but they are happy to take your money

Great experience. From my initial consultation to getting my prescriptions. Pharmacy requested pre-authorization and it was submitted on the same day after I put in a work ticket to Done and I was able to pickup my prescription the next day. Great team! Thank you so much!

Rude and weirdly defensive. Met with “I don’t see why that’s a problem” when discussing my experience with the medication (wasn’t looking for a change) Couldn’t get pharmacy changed correctly for 6 months, I get bizarre non answers to questions. Completely unhelpful and unavailable if pharmacy doesn’t have supply. Calls are supposed to last 25 minutes, but Ive been rushed through in 5 minutes in every appointment.

Set up a consult through an IG ad for an adhd inquiry. Went through the sign up and nowhere was I told about a charge for the consult - not during signup, and not after setup via confirmation email/texts. It wasn't until I started reading reviews that I learned about the consult fee, which by then was too late for me to cancel (I tried). Went through the whole consult only to be told AT THE END that unfortunately, their policy is to not take on patients who are on a specific medication that I am on (which btw was already declared during the sign up / intake -- meaning, they knew they would decline me as a patient but did not tell me until after they had my $$). I asked the provider why I was put through the whole consult just to be told I am not a candidate if they already knew that going into the consult. She said it is the "recommendation" from the company to conduct the consult. So they took my time & $$ knowing they would not treat me. What a scam.